
Community Honda
Baytown, TX
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Please read this:On September 28 2019 Gerald Bailey sold Please read this: On September 28 2019 Gerald Bailey sold my wife (I was not there) a 2012 Cadillac SRX for 16000 cash. I thought this was high but t Please read this: On September 28 2019 Gerald Bailey sold my wife (I was not there) a 2012 Cadillac SRX for 16000 cash. I thought this was high but the check was already signed and the deal was done. Fast forward to today I have a different dealer tell me they won’t buy it nor will any other dealership due to a damage report, we can only trade it in. We were, my wife was never told about a damage report nor given a carfax. Now I have a manger of Community Honda telling me they don’t have to disclose a carfax report, I thought that was bs, but unfortunately for us, he is right. We never knew this. We are now stuck with a vehicle that we paid 16k cash for that will get no where close to that, due to the damage report. Please, if you are reading this, ask for a carfax report. I never knew how important it was until now. That being said, do NOT purchase from this dealership. What has been done here is beyond me, and the manger Ever, I believe was his name was absolutely no help. Told me he did not have to disclose the information cause it could be “false” and had a complete Is what it Is demeanor. I will never sure business with them again, I hope you don’t and hope someone is able to help me legally with this situation, cause this seems so wrong and illegal. Thanks for reading our issue with Community Honda. More
In and Out in No Time I dropped my car off in the early afternoon and it was ready to pick up the same day. I can always trust James in Service to have a discount coupon an I dropped my car off in the early afternoon and it was ready to pick up the same day. I can always trust James in Service to have a discount coupon and answers to any questions that I might have. More
Superb They were thorough, quick as possible, and informed of other additional things that may be needed without any pushiness at all. Good job team Honda! They were thorough, quick as possible, and informed of other additional things that may be needed without any pushiness at all. Good job team Honda! More
First Time Customer I was seen on time and the maintenance was completed in the time frame as described. Happy to be serviced at this convenient location. Thank you. I was seen on time and the maintenance was completed in the time frame as described. Happy to be serviced at this convenient location. Thank you. More
Great customer service advisors and a pleasant experience. Each time I have came to the dealership they have been able to help me and be professional but have a warm and welcoming spirit. experience. Each time I have came to the dealership they have been able to help me and be professional but have a warm and welcoming spirit. More
Completely satisfied! Knew what we wanted and Liz delivered. Liz made this the best car buying experience ever! We were looking for a new 2019 Civic LX birthday gift for ou Knew what we wanted and Liz delivered. Liz made this the best car buying experience ever! We were looking for a new 2019 Civic LX birthday gift for our daughter. She wanted black on black and to our surprise they had only 1 left, perfect! We were done with financing, washed, full tank of gas and rolling down I-10 West all within 3 hrs. No need to negotiate, we asked for a specific price and that was it! Like butter :) How awesome is that, we will be back for sure. Beyond satisfied! More
The Forty Mile Drive We had visited several other dealerships in the area, but none of them were as friendly or accommodating as this dealership. At Community Honda we ha We had visited several other dealerships in the area, but none of them were as friendly or accommodating as this dealership. At Community Honda we had, from the very beginning, an appointment with our salesman. From there, we got confirmations, phone calls, and messages checking to see if we needed anything. Our sales person personally called me to introduce himself. Kamerin was most informed about the car we were interested in. He walked us through the process of trading our car and purchasing our Honda CR-V. It was all worth the forty mile drive! More
Hassle-free warranty service Excellent service. Dead battery in 2017 Accord - they had someone to me to jump my car within 30 minutes, gave me a ride to/from dealership while batt Excellent service. Dead battery in 2017 Accord - they had someone to me to jump my car within 30 minutes, gave me a ride to/from dealership while battery was being replaced, and had car washed. No fuss, no hassle, just fixed. More
2017 Ridgeline A/C repair. Professional and let me know what was needed and time required. Parts required not in stock but ordered for next day arrival. Advised that grill and Professional and let me know what was needed and time required. Parts required not in stock but ordered for next day arrival. Advised that grill and front wheel and dinner fender needed to be removed for access to remove and install new compressor. I told them I could wait until Monday to pick up vehicle and get job done right. More