Community Ford Lincoln of Bloomington

Alex at Bloomington Ford Alex was excellent to work with. He listened, didn't push, excellent follow through. We hadn't on buying that day but did. The test drive was a huge s Alex was excellent to work with. He listened, didn't push, excellent follow through. We hadn't on buying that day but did. The test drive was a huge surprise for me as I thought the F 150 wouldn't drive easy for a woman but I loved it!! Alex was very patient with us older folks and even talked to the kids. You could not find a better salesman to work with. We highly recommend you buy your next car/truck needs with Alex! More

Professional and Informative Alex was very professional and informative in assisting me during my purchase process. He was honest and helpful at all times. Excellent and thorough Alex was very professional and informative in assisting me during my purchase process. He was honest and helpful at all times. Excellent and thorough job! More

Great Service Alex provided great friendly service, even though we showed up right before closing. Alex assured us that time wasn't an issue and was willing to stay Alex provided great friendly service, even though we showed up right before closing. Alex assured us that time wasn't an issue and was willing to stay as long as needed. More

Good experience - 2005 Ford Ranger I dropped in to Bloomington Ford to check out a used Ford Ranger that was advertised through Autotrader. My interactions with the sales representativ I dropped in to Bloomington Ford to check out a used Ford Ranger that was advertised through Autotrader. My interactions with the sales representative and staff were very friendly. I feel I came away with a good truck and a fair deal. More

My wife and I bought a new F150 and we got the best deal at Bloomington Ford . Randy Phelix gave us a deal we couldn't turn down. All the people there were helpful , friendly and went out of their way to he at Bloomington Ford . Randy Phelix gave us a deal we couldn't turn down. All the people there were helpful , friendly and went out of their way to help us . Thank you Randy & Bloomington Ford More

This was by far the best experience I have ever had with a service department for my car. I had a check engine light on that indicated the I needed a filter replaced. They provided me with free transportati a service department for my car. I had a check engine light on that indicated the I needed a filter replaced. They provided me with free transportation to and from the shop and were VERY friendly. They treated me very respectfully and I will CERTAINLY be using them again in the future! More

Today, I bought my first car! I had been putting it off for months, because I was dreading the whole process. I found the exact car I had been wanting on the website the night before and decided to go the for months, because I was dreading the whole process. I found the exact car I had been wanting on the website the night before and decided to go the very next day. My husband and I were looking around when a nice salesman approached us. He immediately found the car I wanted and from there on the process was very smooth. They did not pressure/hassle us. They were very friendly and professional throughout the entire process. Thanks to Tony and Dustin I had a very enjoyable/easy first time experience of buying a car! Highly recommend this location! More

WENT TO THE TENT SALE BOUGHT A NEW KIA SORENTO. DROVE IT 150 MILES THE ENGINE LIGHT CAME ON. WENT TO THE DEALER THEY ACTED LIKE IT WAS NO BIG DEAL PUT IT ON THE MACHINE. THEN ASKED IF I WANTED IT FIXED! SAI 150 MILES THE ENGINE LIGHT CAME ON. WENT TO THE DEALER THEY ACTED LIKE IT WAS NO BIG DEAL PUT IT ON THE MACHINE. THEN ASKED IF I WANTED IT FIXED! SAID THEY WOULD CALL WHEN THE PART WAS IN. A WEEK LATER I CALLED THEM, THEY WERE RUDE, HATEFUL, MEAN. WANTED ME TO TAKE OFF WORK TO BRING IT IN. TOLD THEM I WOULD NEED A REPLACEMENT CAR, IF THEY WERE KEEPING IT.WHEN I WENT IN THE NEXT DAY WAITED AROUND FOR 20 MINUTES FOR SOMEONE TO WAIT ON ME. WHEN THEY DID THEY ACTED LIKE THEY NEVER HEARD OF ME. TOLD THE GUY WHY I WAS THERE ASKED ABOUT MY REPLACEMENT CAR THEY HANDED ME A PIECE OF PAPER SAID TO GIVE IT TO THE RENTAL CAR GUY WHEN HE GETS HERE. WALKED AWAY DISAPPEARED! NEVER TOLD ME HOW LONG THEY WOULD HAVE MY CAR, NOTHING! WENT TO RENTAL CAR PLACE THEY ASKED ME FOR MY CREDIT CARD OR DEBIT CARD TOLD THEM DIDN'T BELIEVE IN EITHER. ASKED FOR 50 DOLLARS FOR A DEPOSIT FOR GAS. I STILL DONT KNOW HOW LONG THEY WILL HAVE MY CAR. AM NOT FEELING TO CONFIDENT ABOUT THE QUAILITY OF THE CAR. OH TO TOP IT OFF WHILE I WAS WAITING FOR THE RENTAL GUY A GREASY MECHANIC CAME OUT AND GOT IN MY CAR NOT PUTTING ANYTHING ON MY DOVE GRAY SEATS TO PROTECT THEM AND DROVE IT AWAY. BY THE WAY I AM A WOMAN. More

Purchased a used Escape, which I found out later was grossly overpriced. It was sold to me as Certified Blue Oval, yet within three weeks, it had to be returned as they sold it with bad tires (wear bar grossly overpriced. It was sold to me as Certified Blue Oval, yet within three weeks, it had to be returned as they sold it with bad tires (wear bars were showing), and the first transmission flush had not been done, causing shuddering when shifting at highway speeds. I got new tires and the tranny flush free of charge. Master cylinder seal went bad a year later, necessitating adding brake fluid every 4 months, no biggie. Brake light would come on and often go back off. It did this right before a routine oil change, which I got as part of a package called The Works. Right after I left, the brake light came on, and sure enough, they hadn't topped it off or even commented on it, so I feel that the $47.00 spent for The Works was a waste of my money. Last year, during another routine oil change, I was informed that the oil plug was stripped out, their mechanics fault, as I only took it there for oil changes, (big believer in using Motorcraft parts and oil), and that they would replace, at no charge, the oil pan and gasket, plus pay for my rental while my truck was being repaired. Five minutes later the service manager came out and told me that they jumped the gun, it was fine, blah blah blah. I immediately called my husband, who had me put the service manager on the phone. He chewed him a new one, and told him that he wasn't going to quick fix it with thread tape or putty, then tell me "sorry" when it wore out and caused my engine to lock up from no oil. A woman I work with bought a new Sportrac and took it in for it's first routine oil change and tire rotation. as she pulled out of the dealership, one of the front wheels fell off, due to the lug nuts not being tightened. Find a good, reliable repair shop and stay away from this hellhole of a dealership. Crooked sales dept. and shoddy service dept. That being said, I love Fords. The Escape I bought there was good, still on the road, with over 153,000 miles and still runs like new. More

This dealership is a load of crooks. They took advantage of the fact that I was buying my first car and sold me a load of trash. Within a month I had to fix the transmission and then within 6 months I had $ of the fact that I was buying my first car and sold me a load of trash. Within a month I had to fix the transmission and then within 6 months I had $1000 dollars more worth of repairs. 2 weeks after that I took it back to the dealership because it was broken again and I had to cry and tell a sob story just to get them to look at the car. They found another 1700 dollars worth of damage to the car all of which was there when I bought it. DO NOT UNDER ANY CIRCUMSTANCES BUY A CAR FROM THIS DEALERSHIP. I have never been so disappointed with customer service,honesty and integrity in my entire life. More