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Commonwealth Volkswagen

Lawrence, MA

4.7
445 Reviews

1 Commonwealth Drive

Lawrence, MA

01841

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445 Reviews of Commonwealth Volkswagen

November 24, 2012

they tried to lease me a car for $419. monthly but on the VW.com was for 319.00. I stay with Andrew becuse he talked to the manager and made the business happen. you can not make customer sign to notes one More

by leonel25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew J Mercer-Medetros
Nov 26, 2012 -

Commonwealth Volkswagen responded

Thank you very much for sharing your feedback with us. Customer satisfaction is our primary focus and we will be more than happy to help you with any automotive needs you may have going forward. Please feel free to reach out to us directly any time that we can assist you further. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

November 19, 2012

Andrew Medeiras made my experience of buying a car as easy as can be. He didn't stress me out at all, or try to "force" a car on me I did not want. He gave me the time I needed to make my decision and re More

by bennettaeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Mercer Medeiras
Nov 20, 2012 -

Commonwealth Volkswagen responded

Thank you so much for this great review and star rating! I am pleased to hear that we were able to exceed your expectations and earn your recommendation. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it s good to hear that Andrew was able to show you what Commonwealth Volkswagen is all about. Please don t hesitate to call or stop by if there is anything else we can assist you with. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000.

November 15, 2012

I just purchased a 2013 Jetta from Commonwealth and had a great experience working with William. He was very helpful and went above and beyond to help me through the process with purchasing my first car. He More

by Brenna Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Batista
Nov 16, 2012 -

Commonwealth Volkswagen responded

What an enjoyable review to read, Brenna! It is reassuring to know that William provided you with a hassle-free and welcoming shopping experience. Commonwealth Volkswagen's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Best regards, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000.

November 12, 2012

On the advice and recommendation of family members, I visited Commonwealth Volkswagen on 11/12/12 seeking to purchase a 2012 Beetle. I found Jeffrey Mercedes to be extremely knowledgeable, enthusiastic a More

by MASSMAN5
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Mercedes, Brian Hesse
Nov 14, 2012 -

Commonwealth Volkswagen responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000.

November 11, 2012

I received a courtesy pick up from Commonwealth for my company car. Having never driven the CC before, this dealership took the time to walk me through the features of the car, take a quick trip w. me on More

by Lieberman
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cannot remember the person's name
Nov 14, 2012 -

Commonwealth Volkswagen responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Commonwealth Volkswagen, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I’m so happy to hear that we were able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Thanks again, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000.

November 10, 2012

I had a totally positive experience with Commonwealth and have already recommended it to friends. This was my first time buying a car, so I was kind of nervous, but Tyler made the whole experience so easy! More

by MaggieCleary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Reed
Nov 14, 2012 -

Commonwealth Volkswagen responded

On behalf of Commonwealth Volkswagen, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. Tyler is a valued member of our team and it’s a delight to know that he has helped to proudly represent our dealership throughout your new car purchase. Before your next servicing appointment, be sure to check our Facebook Offers tab for the latest exclusive coupons. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000.

November 05, 2012

Commonwealth Motors has provided me with a great first lease experience. The dealership and the staff have been awesome and extremely helpful. I would highly recommend this dealership. More

by linmarven
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Mercer-Medeiros
Nov 14, 2012 -

Commonwealth Volkswagen responded

Congratulations on your new lease! I hope you are continuing to enjoy your new vehicle and it’s wonderful to know that you feel confident in your decision to choose Commonwealth Volkswagon as your dealer. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000.

November 02, 2012

This is my first dealer review and based upon my experience at Commonwealth Volkswagen, I will be writing many positive reviews for years to come. The bottomline is that my wife and I agreed that C More

by fdevito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew J. Mercer-Medeiros, Steve Consoli, Jeffrey Mercedes, Ron Rondeau, Dennis Millman, Joshua Palmieri
Nov 14, 2012 -

Commonwealth Volkswagen responded

What an amazing story to read! On behalf of Commonwealth Volkswagon, we are honored to have been a part of such an incredible experience. It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Andrew, Steve, Jeffrey, Ron, Dennis, and Josh are all outstanding members of our team and I am so glad to hear that they were able to go above and beyond to exceed your expectations and provide you with such a memorable visit. I will be sure to pass on the message to each of the staff members you dealt with, along with their backup career plans that you suggested! Thanks again for taking the time to share your story. Happy driving in your Equinox and please feel free to call or stop by if there is anything else we can help you with. Say hi to the boys for us! Best regards, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000.

October 27, 2012

These guys worked for two days - literally - to find us a car that fit perfectly with both our needs and budget. We walked in skeptical and walked away grateful. More

by f11at125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffry Mercedes, Marc Belliveau, Dennis Millman, Steve Consoli
Nov 14, 2012 -

Commonwealth Volkswagen responded

What an enjoyable review to read! It is reassuring to know that our team provided you with a hassle-free and welcoming shopping experience. Commonwealth Volkswagon’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Thank you again, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000.

October 20, 2012

Great Service, Extremely happy with my purchase at Commonwealth Volkswagen. I plan to continue leasing with them even after my current lease is over in 2016. More

by MikeD121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew, Lamar
Nov 14, 2012 -

Commonwealth Volkswagen responded

Thank you for writing about your visit with us! I am happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again on your next lease; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000.

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