Commonwealth Dodge RAM

Wonderful experience Everyone was so nice and helpful....the wait wasn't too long and the waiting room was nice and clean... Taylor explained everything and was wonderful. Everyone was so nice and helpful....the wait wasn't too long and the waiting room was nice and clean... Taylor explained everything and was wonderful... Dodge rocks!! More

Excellent experience Excellent service very friendly and willing to do what it takes to make your experience is great very professional and always do a great job on my veh Excellent service very friendly and willing to do what it takes to make your experience is great very professional and always do a great job on my vehicle More

Fast service Service was very fast and efficient. I was in and out in less than 30 minutes. Taylor was very courteous and professional as she always is. Service was very fast and efficient. I was in and out in less than 30 minutes. Taylor was very courteous and professional as she always is. More

Great experience. Got exactly what I was looking for I went looking for a used vehicle and I was placed in a dodge 1500 truck. All of my questions, concerns and needs were met to my expectations. Everyon I went looking for a used vehicle and I was placed in a dodge 1500 truck. All of my questions, concerns and needs were met to my expectations. Everyone was very pleasant and very helpful. I would definitely buy my next truck from commonwealth dodge More

Worst car buying experience I've ever had I have never been treated so poorly by a car dealership. I have bought two cars in the past from Commonwealth Dodge, but this was a terrible experienc I have never been treated so poorly by a car dealership. I have bought two cars in the past from Commonwealth Dodge, but this was a terrible experience. I was looking to trade in my car for a truck. Admittedly, I knew I was upside down on my car and a deal might be difficult (information that I shared up front). Also admittedly, I am not that financially savvy in terms of understanding exactly how auto loans are figured. Although my salesperson was fine, the sales manager, Kenny, was rude, condescending, and dishonest. When I asked for him to indulge me by going through the calculations with me so that I understood, he told me he didn't have to and that the computer did it all. When I said I wasn't comfortable with it, he said, "Some people don't know when their getting a good deal." Finally, I was able to speak with someone in the finance department who explained the loan to me to my satisfaction, and we were able to agree to terms on the loan. Part of the agreement was that I would put $500 down. I waited well over another hour on paperwork and allowed my debit card to be charged the $500 because I was led to believe we had a deal. I finally insisted that I needed to get home and would return the next day. They even had me clean out my trade in and let me take the truck home. I was told the paperwork would be ready for me the next day. Upon returning the next day, the deal was not what we had agreed upon. I was obviously angry, especially because they had taken my money under false pretenses. I demanded my money from Kenny to which he replied, "I'll put it back on your card." That was five days ago, and my $500 is still not back in my account. Since then, I've received texts from the customer service manager still attempting to sell me the truck, assuring me that my money would be put back, yet it never has. Kenny, if you read this, I would just like to say that I work in healthcare and if we ever cross paths in my arena, rest assured that you will be treated with the respect that a customer, or another person for that matter, deserves. I'm sure you don't care, and that's fine with me. However, I will never give you my business again and I will do my best to discourage any of my friends, family, and anyone who will listen from shopping at Commonwealth Dodge. More

Friendly , Good Service Was able to get the vehicle I wanted at a good deal. The salesman worked with my schedule and took care of any additions I wanted on the vehicle. Sta Was able to get the vehicle I wanted at a good deal. The salesman worked with my schedule and took care of any additions I wanted on the vehicle. Staff was very professional . More

Dont buy from commonwealth dodge ram The truck i went and looked at was dented all up, poorly detailed, check engine light was on, and my pregnant wife tried to get in the driver side of The truck i went and looked at was dented all up, poorly detailed, check engine light was on, and my pregnant wife tried to get in the driver side of the truck and slipped on the broken step rail (shes okay but still). I looked online a couple days later to see if they came down on the price and they raised it $1,993, what a joke. It was a 2011 f350 pearl white More

key fob for 2013 Challenger I am not happy with the response I received from this dealership. I feel like they could have called Deskins Motors in Pikeville, Ky and helped me wi I am not happy with the response I received from this dealership. I feel like they could have called Deskins Motors in Pikeville, Ky and helped me with the cost of buying the key fob for the challenger that I purchased from them. This dealership is around 200 miles from my home. My husband found this car on the internet and he wanted it. They were so thankful to get our purchase that they offered to bring the car to us. I felt sorry for them because of the distance that I persuaded my husband to meet them about half of the distance, This was an inconvenience to me because I had to follow my husband so he could drive the car back home. Commonwealth has never been out any money for any services that all new cars receive, We pay for having the oil filter and oil every 3000 miles. I am upset over this and I feel that I was treated unfairly, I am a retired teacher on a fixed income and my husband is disabled. I told all of my friends about this and they agree with me. Please respond to this . email:slonepatricia@yahoo.com. More

Service Department Recently I had some major repair work done. The service department through Manager Terry McKinley was remarkable his quality of work through his team Recently I had some major repair work done. The service department through Manager Terry McKinley was remarkable his quality of work through his team and prices was above the norm. I would highly recommend Commonwealth Dodge for your service needs. More