
Commonwealth Chevrolet
Lawrence, MA
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This Rating is based on the wonderful treatment my husband and I have received at your chevy dealership recently. It started with your service team Steve Brajak (sp) recommended your dealership servi husband and I have received at your chevy dealership recently. It started with your service team Steve Brajak (sp) recommended your dealership service department to me when he had heard from my father all the problems I was having with my 2009 Saturn Aura. I bought the Saturn at Saturn of Lowell, once Saturn was no more they sent my service to Lannon Chevy of Lowell. I had the Aura in the Lannon dealership 9 times for the same electrical type problem. Steve told me he was confident commonwealth could fix my car. Unfortunately, although they tried several times they were unable to solve my problem. This had become a safety issue since the car would lose power, this was especially difficult when it did this on the highway. Doug Niles stepped in and tried to contact General Motors about my problem and what could they do to help me since it appeared I would have to buy a new car. Unfortunately General Motors does not stand behind their several thousand dollar product even though it was still under warranty. I purchased a 2012 Chevy Cruze and I love it. I do want to applaud Steve Brajak, Paul Hickey, Adam Tsoukaris, and Doug Niles of the service department. I also would like to applaud Jim Kowalik, Richie Pulsifer and Jamie DiMarie of the sales team for bending over backwards to help me in this difficult situation. As much as I hate buying a car this was indeed my best experience and all my sales and services will be done at commonwealth Chevy. So please let it be known that your chevy sales and service team are fantastic. More
We have been buying cars for the last 50 years. This dealership is by far the best over-all place to buy a vehicle. Sales and service are the nicest, most efficent and dedicated to serving the customer. dealership is by far the best over-all place to buy a vehicle. Sales and service are the nicest, most efficent and dedicated to serving the customer. Our most recent purchase was a 2012 Chevy. Kevin Petersen and Richie Pulsifer went out of their way to find the exact model we were looking for and at the right price. You can't complain about that. Thanks again for all you did for us. Joe and Gail More
Franklyn was a great dealer!! He answered all my questions-was easy to work with-he was super patient with us especially because we had no intentions of buying today-we only came to "look"!!! I am questions-was easy to work with-he was super patient with us especially because we had no intentions of buying today-we only came to "look"!!! I am going to recommend him to my friends. He was very helpfully explaining what everything in the car was & how it worked. He knew all the answers!! Even though we asked sooo many questions he remained patient-friendly-helpful and his friendly smile was always there Thanks so much for being so nice. We enjoyed going business with you. More
I brought my car in on March 31 for a sticker on a Sat afternoon. I was treated respectably and promptly. I expected quite a wait as it was the last day of the month. I was out of the dealership in about afternoon. I was treated respectably and promptly. I expected quite a wait as it was the last day of the month. I was out of the dealership in about an hour. The service area was very comfortable and the coffee was fresh. More
2012 Avalanche sticker price 57K. When the vehicle was "re-conned", or prepped for delivery, the swirling in the paint finish was so bad I would not accept it. Was told by manager that "black is hard". Wh "re-conned", or prepped for delivery, the swirling in the paint finish was so bad I would not accept it. Was told by manager that "black is hard". When I asked him to look at it after I demanded they did it again, he slapped his paperwork on his desk and told me he has other things to do. I finally got him to look at the flaws on the vehicle and he told me there's nothing else he could do for me and he would get the owner involved. He told me he had a meeting with the owner tomorrow, 2/23/12 in morning and he would make the arrangements to make an appointment for me to meet the owner, or the owner would contact me directly. I haven't heard from anyone. As a matter of fact I think this is a common problem for this dealership... No one ever called me to get my inspection sticker, so I called on the seventh day to get it done so I wouldn't get a ticket. I had to wait for two people in front of me before my sticker could be done. Guess who one of those people where? Steve the salesman, in his plain clothes getting his personal vehicle inspected ahead of me. Thanks bud, now that's putting the customer first! I just want what I paid for and to be treated with respect. This is the fifth new vehicle I've purchased and I've never had this feeeling of being a victim. Usually the dealership wants you to go and spread the good word. I have no good words until this situation is resolved. CHARLES DAHER, JR. Co-Owner, Commonwealth Motors, I'm waiting to hear from you. More
Frank was fantastic! Buying a new car was very stressful and Frank took the time to hold my hand through the process. I went to Commonwealth FIRST despite the shop us last motto and I ended up not going an and Frank took the time to hold my hand through the process. I went to Commonwealth FIRST despite the shop us last motto and I ended up not going anywhere else! I will be looking to Commonwealth Motors for all my car needs, now and in the future. More
I have had significant ELectrical type problems with my 2009 Saturn Aura, I had taken it to a different dealership 8 times, 2 times this week alone, and I still had the problem. So on Friday March 9, 2012 2009 Saturn Aura, I had taken it to a different dealership 8 times, 2 times this week alone, and I still had the problem. So on Friday March 9, 2012 I brought the car to Commomwealth Cheverolet to see if they could help me. From the beginning I felt Paul listened to what I said the symptoms of the car were. They fixed the car I got it back Saturday Afternoon and the staff was pleasant, explained what what wrong and fixed my car. More
As the purching agent for my company I am involved in the aquisition of many vehicles, new as well as used. Over the past 14 years I have purchased no less than 35 vehicles and know all the tricks, scams and aquisition of many vehicles, new as well as used. Over the past 14 years I have purchased no less than 35 vehicles and know all the tricks, scams and BS. I must say this was definately one of the better experiences I have had. We are undergoing a large construction project at my company and needed an inexpensive 4x4 pick-up and found a used 08 Silverado with high milage but in exceptionally good condition. I had noticed that the price online was $11,995.00. After reading the "fine print" as I suspected the advertised price included $2000 trade. I don't like when dealers do this as I feel it's misleading. For this reason alone I was skeptical about even going down there. Other than that I found the people there very friendly and not at all sleezy. I'm guessing the employes I dealt with don't make decisions as to how to market and advertise the price of their vehicles. The bottom line is that I was able to purchase a very solid vehicle at a reasonable price with outstanding customer service all around. I still don't like that the advertised prices include cash or trade in values but the overall experience was so positive that I will definately look here again for future vehicles our company requires. More
Al Milley was a excellent sales person to work with!!!!!!! ALWAYS SEE AL I even talked to the owner Charlie and he was a nice guy. The have the best deal >>>> Stay away from Bill Deluca with!!!!!!! ALWAYS SEE AL I even talked to the owner Charlie and he was a nice guy. The have the best deal >>>> Stay away from Bill Deluca More