Commonwealth Chevrolet

They don't stand by their vehicles When I first bought my 2013 Malibu here, I thought I got a good deal. I should know by now, as I have learned over and over, you get what you pay for When I first bought my 2013 Malibu here, I thought I got a good deal. I should know by now, as I have learned over and over, you get what you pay for. Overall, the car and the service at this dealership have been a disappointment. Their television ads lead you believe they care about retaining customers, but that has not been my experience at all. I had a couple of consecutive unsatisfactory service experiences, so I stopped bringing the car there for service. As time went by, and I did not return, I started to receive phone calls and letters from the dealership, inviting me to call and discuss with them why I have not returned. I subsequently received a letter from Chevrolet about a possible defect with the emissions system, and I believed my car had this problem as an indicator light kept coming on, even after having the car serviced (elsewhere). I decided to reach out to the person whose name was signed on the letter, the service manager George, to discuss my negative experiences and why I had not returned, since it seemed someone was interested in having that conversation. I left two messages before I got a call back, and the call was not from him, it was from one of the "service advisors". I told the caller that I really wanted to speak with George, but he never returned that call. In the meantime, the car (now only 3 years old) failed inspection. Although I stopped bringing the car to Commonwealth, I have kept up with oil changes, transmission service, etc. as recommended. There also were two pieces of exterior molding that spontaneously fell off the car as I was driving- not in a car wash or an accident, but literally while I was just driving down the road. I do put a lot of highway miles on the car while commuting to work, but molding should not just be falling off a less-than-3-year-old car, for no reason- I'm sorry, it just shouldn't. I was also very upset and disappointed that a 3-year-old car that has been properly maintained would fail inspection. I had to e-mail Charlie Daher to get a phone call from the service manager, and I made arrangements to leave the car for the emissions problem (covered by Chevrolet) and to have the molding replaced, hoping I would not have to pay to have this done. They were not able to replace one of the molding pieces as is, so they had to order a new piece- they told me I would need to pay $108 for it. If they really stand by the vehicles they sell, they would not be asking me to pay for a piece of molding that should never have fallen off in the first place. When I asked to speak with the service manage, George, about this, he would not come to the phone. Instead, I was told via the service advisor that I can try to take it up with GM if I feel it fell off prematurely. I would expect the dealership to take care of it, and to "take it with GM" on my behalf- if they were really interested in retaining me as a customer. They clearly are not. This is the first non-Ford car I have bought in a long time- the first car I ever bought at Commonwealth. It will also be my last. More

Loved Ed! I traveled from Maine to Massachusetts to buy this vehicle from Commonwealth Chevrolet. Ed was great and I found the perfect vehicle. I will buy fro I traveled from Maine to Massachusetts to buy this vehicle from Commonwealth Chevrolet. Ed was great and I found the perfect vehicle. I will buy from them again. More

New car purchase Bryan Phylo & Jackie were wonderful they helped us out after numerous employees were rude and vet unprofessional. I give them Phylo and Jackie a 20 th Bryan Phylo & Jackie were wonderful they helped us out after numerous employees were rude and vet unprofessional. I give them Phylo and Jackie a 20 they had great customer service explained word for word what we were getting into for our first car. I highly recommend them for all sales. More

normal service Drive right in. You are helped right away. They have a nice lounge to wait in or a shuttle to transport you up to twenty miles. Drive right in. You are helped right away. They have a nice lounge to wait in or a shuttle to transport you up to twenty miles. More

very positive experience The overall experience was great. The dealership itself is clean and comfortable. My salesman was helpful and not pushy which I appreciated! He also The overall experience was great. The dealership itself is clean and comfortable. My salesman was helpful and not pushy which I appreciated! He also helped me through the entire process including dealing with my insurance company, turning in my previous car, etc. He was very thorough and helped me setup my Bluetooth, reminded me not to forget my EZ pass on my old car, and made sure I knew how to safely operate the remote starter. I couldn’t have asked for a better experience. Thank you! More

Finally It's Over! I have been looking for a "specific" CPO car for over 6 mo. Worked with several other dealerships and finally "shopped last" at Commonwealth and they I have been looking for a "specific" CPO car for over 6 mo. Worked with several other dealerships and finally "shopped last" at Commonwealth and they found exactly what I wanted. My Salesman, Conor Carney, was wonderful to work with and a definite asset to the Commonwealth organization. Very knowledgeable, certainly not pushy and fantastic follow through. A pleasant experience to say the least More

Pleasurable experience This was a non-stressful experience. My salesperson made the sale effortless. I would highly recommend him. He took the time to get me the exact vehic This was a non-stressful experience. My salesperson made the sale effortless. I would highly recommend him. He took the time to get me the exact vehicle that I wanted. More

Wonderful! Chris Drew worked hard to make it possible for me to buy my Equinox - he was very professional and patient. I am totally happy with the service - as Chris Drew worked hard to make it possible for me to buy my Equinox - he was very professional and patient. I am totally happy with the service - as always after purchasing 3 VWs and having 4 cars serviced - the loyal customer discount was a super plus!!! Thank you all!! More