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Commonwealth Chevrolet
Lawrence, MA
567 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 567 reviews
November 15, 2016
Buying a car was never easier! When I walked into the dealership I really didn't know what I was looking for...Paul K made it easy for me. I ended up with a Chevy Cruze (going from When I walked into the dealership I really didn't know what I was looking for...Paul K made it easy for me. I ended up with a Chevy Cruze (going from an SUV) and so far I'm liking it!! Very easy to deal with and Steve Federico made the finance part a breeze! THANK YOU COMMONWEALTH! More
by lperrone1
Employees Worked With
Steve Federico, Paul Kazalski
November 15, 2016
Found the car we were looking for My son was looking to buy his first car and we wanted to keep it under $10,000. Commonwealth had some of the best listing for cars in our price range My son was looking to buy his first car and we wanted to keep it under $10,000. Commonwealth had some of the best listing for cars in our price range. The day we visited the dealership they didn't have anything we liked, but they took down or info and found a great 2011 Chevy Cruze for us within a week. More
by MICHAEL LIZOTTE
Employees Worked With
Raul Carpio
November 10, 2016
It was a great experience it was a great experience. I've always had a great experience. The sales team did an outstanding job. I wouldn't hesitate to go back. it was a great experience. I've always had a great experience. The sales team did an outstanding job. I wouldn't hesitate to go back. More
by FedUps
Employees Worked With
Steve Federico, Ed Long, Chris Drew, Richard Winward
November 06, 2016
Fantastic Experience - Paul K is great! I had purchased two cars from Commonwealth previously (a KIA & a Honda Pilot). After that, I decided to lease a BMW from another dealership. When my I had purchased two cars from Commonwealth previously (a KIA & a Honda Pilot). After that, I decided to lease a BMW from another dealership. When my lease was up, I knew I wanted to go back to a KIA - but wasn't sure how the process would work. My husband had met Paul K (who normally works with Chevy's) and had his card, so I gave Paul a call. Paul was amazing! He talked me through turning in my lease (even though it wasn't through Commonwealth), told me what things to "make sure" I did before turning it in, and started working with me on the purchase of my new KIA Sportage. Admittedly, I was a bit picky on the colors and options I wanted - but Paul kept finding me options and choices until we found the perfect car for me. On the day of delivery, Paul had a TEAM of Commonwealth employees there to help me. From finance, to managers to an in-house "expert" on KIAs - Paul and the entire team made this the best car-buying experience I have had! More
by CherylJUCW
Employees Worked With
Paul Kazalski
October 31, 2016
They don't stand by their vehicles When I first bought my 2013 Malibu here, I thought I got a good deal. I should know by now, as I have learned over and over, you get what you pay for When I first bought my 2013 Malibu here, I thought I got a good deal. I should know by now, as I have learned over and over, you get what you pay for. Overall, the car and the service at this dealership have been a disappointment. Their television ads lead you believe they care about retaining customers, but that has not been my experience at all. I had a couple of consecutive unsatisfactory service experiences, so I stopped bringing the car there for service. As time went by, and I did not return, I started to receive phone calls and letters from the dealership, inviting me to call and discuss with them why I have not returned. I subsequently received a letter from Chevrolet about a possible defect with the emissions system, and I believed my car had this problem as an indicator light kept coming on, even after having the car serviced (elsewhere). I decided to reach out to the person whose name was signed on the letter, the service manager George, to discuss my negative experiences and why I had not returned, since it seemed someone was interested in having that conversation. I left two messages before I got a call back, and the call was not from him, it was from one of the "service advisors". I told the caller that I really wanted to speak with George, but he never returned that call. In the meantime, the car (now only 3 years old) failed inspection. Although I stopped bringing the car to Commonwealth, I have kept up with oil changes, transmission service, etc. as recommended. There also were two pieces of exterior molding that spontaneously fell off the car as I was driving- not in a car wash or an accident, but literally while I was just driving down the road. I do put a lot of highway miles on the car while commuting to work, but molding should not just be falling off a less-than-3-year-old car, for no reason- I'm sorry, it just shouldn't. I was also very upset and disappointed that a 3-year-old car that has been properly maintained would fail inspection. I had to e-mail Charlie Daher to get a phone call from the service manager, and I made arrangements to leave the car for the emissions problem (covered by Chevrolet) and to have the molding replaced, hoping I would not have to pay to have this done. They were not able to replace one of the molding pieces as is, so they had to order a new piece- they told me I would need to pay $108 for it. If they really stand by the vehicles they sell, they would not be asking me to pay for a piece of molding that should never have fallen off in the first place. When I asked to speak with the service manage, George, about this, he would not come to the phone. Instead, I was told via the service advisor that I can try to take it up with GM if I feel it fell off prematurely. I would expect the dealership to take care of it, and to "take it with GM" on my behalf- if they were really interested in retaining me as a customer. They clearly are not. This is the first non-Ford car I have bought in a long time- the first car I ever bought at Commonwealth. It will also be my last. More
by barbcost5
Employees Worked With
George Bartunek
October 22, 2016
Grreat experience I went in looking but I knew I would walk out with an automobile. I was looking for a Chevrolet Malibu since I Had purchased a 2010 at Commonwealth I went in looking but I knew I would walk out with an automobile. I was looking for a Chevrolet Malibu since I Had purchased a 2010 at Commonwealth . I don't do the Shop us Last . I shop them First since I know they are the best around. I would commend Chris Drew he was an excellent sales person. He really listened to me and helped me get a great deal on my 2016 Jet Black Metallic Malibu . I am totally in heaven. More
by penney29
Employees Worked With
Chris Drew
October 20, 2016
Great service! The waiting area was very clean and my daughter really enjoyed the play area. The staff was incredibly nice and helpful throughout the process, I will The waiting area was very clean and my daughter really enjoyed the play area. The staff was incredibly nice and helpful throughout the process, I will definitely return! More
by abbyharwood1
Employees Worked With
Christopher Santia
October 16, 2016
Loved Ed! I traveled from Maine to Massachusetts to buy this vehicle from Commonwealth Chevrolet. Ed was great and I found the perfect vehicle. I will buy fro I traveled from Maine to Massachusetts to buy this vehicle from Commonwealth Chevrolet. Ed was great and I found the perfect vehicle. I will buy from them again. More
by MrRoy97
Employees Worked With
Ed Long
October 11, 2016
New car purchase Bryan Phylo & Jackie were wonderful they helped us out after numerous employees were rude and vet unprofessional. I give them Phylo and Jackie a 20 th Bryan Phylo & Jackie were wonderful they helped us out after numerous employees were rude and vet unprofessional. I give them Phylo and Jackie a 20 they had great customer service explained word for word what we were getting into for our first car. I highly recommend them for all sales. More
by MrsMana2
Employees Worked With
Bryan Phylo
October 05, 2016
normal service Drive right in. You are helped right away. They have a nice lounge to wait in or a shuttle to transport you up to twenty miles. Drive right in. You are helped right away. They have a nice lounge to wait in or a shuttle to transport you up to twenty miles. More
by Chief
Employees Worked With
Santos
