Columbus Mitsubishi North

Worst Service/Customer Service To keep a long story short, I've been coming to this dealership for the past 3 years. I recently switched vehicles with them and leased a brand new ca To keep a long story short, I've been coming to this dealership for the past 3 years. I recently switched vehicles with them and leased a brand new car. After having that vehicle for not even a year and having only 6000 miles on my car all four brakes would make a horrible squeal. We investigated the brakes and noticed chunks were taken out of the brake pads, so there must've been a manufacturer defect. I took my car into Mitsubishi North for this problem, after 4 hours of sitting in the waiting room Mitsubishi Service told me that loud squeal noise was normal, but they took two videos of it and would have to submit those to the District Manager Matt O'Malley to get any approval but in the mean time they couldn't fix my problem and gave me a "Mitsubishi Claims" number to call and file a claim since my problem wouldn't be fixed by them. After calling the claims number the District Manager Matt O'Malley contacted me about my issue and in the end said he isn't going to fix my problem. I asked if he even got those two videos I was waiting for four hours on and he said no. After a week of hassling Mitsubishi and Matt O'Malley to fix my car they all finally agreed on having me drop it off and to take a look at it with the District Manager there. In the end, Matt O'Malley approved only to replace the front brake pads, when it was all four squealing. Now once again I'm having to go through this long drawn out process to get my rear brake pads replaced, because it couldn't be done right the first time and they don't want to pay for it, like they should. Needless to say I will be returning my lease in the end and never coming back to Mitsubishi since that's how they want to run a business. Ive never had such horrible customer service. More

BEST Car-Buying Experience EVER My husband and I both left today feeling like this was our best car-buying experience ever! Jo Carmona and Eric Walters were straight-shooters, they My husband and I both left today feeling like this was our best car-buying experience ever! Jo Carmona and Eric Walters were straight-shooters, they went the extra mile to make us feel reassured that we were getting the best deal for us! They answered every question we had and went out of their way to offer suggestions we hadn't already considered. Buying a car is generally stressful but this was fun! And FAST! I'd recommend Columbus Mitsubishi North, our sales person Jo, and Eric who did our financing, to anyone. We'll absolutely be back looking for you both when we buy our next car. Thanks for a great experience! More