Columbine Ford

Great dealrship, great staff, but not enough options. Great, clean facility. Knowledgable, kind, and helpful staff. Good selection, except not enough in the used section. Would have liked to see more opti Great, clean facility. Knowledgable, kind, and helpful staff. Good selection, except not enough in the used section. Would have liked to see more options with better prices. More

Warranty Issue On November 7th, 2014 I took my 2001 F250 V10 to Columbine Ford in Rifle CO to have the following repairs, fuel filter and spark plugs changed. I live On November 7th, 2014 I took my 2001 F250 V10 to Columbine Ford in Rifle CO to have the following repairs, fuel filter and spark plugs changed. I live in Frisco, Co and we have a dealership in Silverthorne, Co. 5 minutes from my house, however I have chosen to use Columbine Ford 2 ½ hours away as they have been so good to my wife and I. We bought a brand new F350 from them in 2002 and have had many service visits ever since, and had planned on purchasing a new truck from them soon. On July 19, 2016 my 2001 F250 broke down in Durango, CO due to a spark plug that had completely been blown out of the cylinder head and the coil had been damaged. I immediately stopped the vehicle and had a friend that I was visiting tow me back to his house. I called Columbine Ford in Rifle CO. Aaron Cook the Service Advisor who I have worked with for many years stated that I have a two-year unlimited mileage warranty on the services that they performed on November 7th 2014 and that Columbine Ford would fully cover the warranty work if I had the truck at their shop and most likely any dealer would cover the warranty work. Unfortunately, the truck didn’t break down in Rifle, CO! What is the difference of having the warranty work done at Columbine service dept. or having them pay the Durango Motor Co for the warranty work? There by taking care of a loyal customer of 14 years on a service that was not properly completed by Columbine. I called Durango Motor Co and told them my situation and they said the next available appointment would be July 20th, I made the appointment. I had my truck towed to the ford dealership that morning and they had it all day to work on. July 21st I went to pick up the vehicle first thing in the morning and Charlie Ryznar with Durango Motor Co stated that I had to pay for the service due to faulty workmanship from Columbine service department. Charlie stated that the spark plug was cross threaded when installed and that there was only 2MM of thread holding spark plug in place and I would have to get reimbursed by Columbine Ford. I had to pay the $409.31 or they would not release my vehicle to me. I immediately called Aaron with Columbine Ford and he stated that he would have to discuss this with his service manager Paul Edwards. I even told Aaron that I would be willing to meet them part way and accept a service credit instead of a check for $409.31. I called Aaron back on July 25th and he stated that they could not do anything except for a free oil change. I am extremely disappointed with Columbine Ford and would have never thought I would be treated this way. This is unacceptable and terrible customer service. The bottom line is this is a warranty issue and I was told it would be paid for. Otherwise I would have opted to purchase the $60 do it yourself cylinder head repair kit and fixed the problem myself. At this point I want to be reimbursed for the full amount of $409.31 by check. As of August, Paul Edwards has stated "Columbine Ford is NOT going to assist you with this matter in any way" More

Best dealer around Just bought our third car from Columbine. Have worked with Jake all three times. He makes buying a car very pleasant and isn't pushy. He makes you fee Just bought our third car from Columbine. Have worked with Jake all three times. He makes buying a car very pleasant and isn't pushy. He makes you feel like family. I will always buy my cars from Columbine Ford. More

Friendly Dealership We have dealt with Columbine and Josh since we bought our 2010 SHO. It is refreshing to be treated like a friend. Our experience has always been ple We have dealt with Columbine and Josh since we bought our 2010 SHO. It is refreshing to be treated like a friend. Our experience has always been pleasant ad we will buy our next Ford from Josh. More

Always Excellent!!! We purchased 2010 SHO and love it. I have been back for service and still wonderful team. Today we sold our Edge 2013. We were not needing a 3 vehi We purchased 2010 SHO and love it. I have been back for service and still wonderful team. Today we sold our Edge 2013. We were not needing a 3 vehicle. We were on our way to Mtn Chevey in Gleanwood. I drove by and thought why drive further. Columbine has always been fair. So we turned around and went back to Columbine. Once again awesome people to work with. More

Excellent service from Josh Bowen Josh was friendly, honest and great to work with. I appreciated his non-pressure, helpful approach. The purchase process went smoothly and efficient Josh was friendly, honest and great to work with. I appreciated his non-pressure, helpful approach. The purchase process went smoothly and efficiently. I will certainly look to this outfit for future car and truck needs. More

My husband and I needed to trade in a vehicle and purchase We were referred to this dealership by a friend and we were not let down by the positive comments made about Columbine Ford. We worked with Jake Bowen We were referred to this dealership by a friend and we were not let down by the positive comments made about Columbine Ford. We worked with Jake Bowen and he provided exceptional customer service. We went in knowing what we wanted and Jake and his team made sure we left with just that. I will never go anywhere else to buy a vehicle and will always refer my friends and family here. More

great people to work with Josh was very helpful but also wasn't pushy. He gave us time to think about and talk over our decision. and also Finance department was very nice and Josh was very helpful but also wasn't pushy. He gave us time to think about and talk over our decision. and also Finance department was very nice and very helpful.I will be telling my friends to go there when they are looking to buy .Everyone is very friendly! More

Great experience!!!!!! Columbine Ford in Rifle Colorado is a great place to purchase a vehicle!! All of the people that work at Columbine Ford are great, helpful and all a Columbine Ford in Rifle Colorado is a great place to purchase a vehicle!! All of the people that work at Columbine Ford are great, helpful and all around wonderful to work with! Couldn't have chose a better place to do my business!! Thanks for all you do!!! Thank you Brandon Weeden and Korey Cranor More

Great Experience with Wonderful Salesman! We had a wonderful experience with Columbine Ford. Our salesman, Korey, was extremely helpful and super friendly. After we left the lot, there were We had a wonderful experience with Columbine Ford. Our salesman, Korey, was extremely helpful and super friendly. After we left the lot, there were a few small issues with the car and Korey answered every call and question that we had! Tina, the finance lady, was perfect and even made our kids feel at home. More