Columbia Hyundai - Service Center

Great dealership from sales to service! My service advisor, Chuck Elliott, was a pleasure to work with, very professional and considerate of my time. I purchased a set of wheel locks and Ch My service advisor, Chuck Elliott, was a pleasure to work with, very professional and considerate of my time. I purchased a set of wheel locks and Chuck had rather installed and my Tucson washed in no time at all! Thank you! More

First time visitor to your service dept. Went well, and my Palisade was washed at the end of the oil change and tire rotation Went well, and my Palisade was washed at the end of the oil change and tire rotation More

The service was excellent. Everything was done on a timely basis. I love the young lady that takes care of Genesis service. She was so friendly and helpful. Kudos to her. Everything was done on a timely basis. I love the young lady that takes care of Genesis service. She was so friendly and helpful. Kudos to her. More

We absolutely love our guys at Columbia Hyundai. They make sure we have updates throughout our stay and always give us the best service! They make sure we have updates throughout our stay and always give us the best service! More

Customer service was excellent. . my service took a little longer than expected but they made sure that was not inconvenienced. . my service took a little longer than expected but they made sure that was not inconvenienced. More

Reception at front desk in service poor. My presence was not acknowledged and required a long wait. My presence was not acknowledged and required a long wait. More

Great first visit to this dealer. It was our first oil change so far on this vehicle. It was our first oil change so far on this vehicle. More

After making an appointment, 1 3/4 hour for an oil change is too long. is too long. More

Took almost 3 hours for an oil change with an appointment. No communication during wait why it was taking so long. appointment. No communication during wait why it was taking so long. More

Car had to be towed to the dealership twice within a two week span. The first time, I was told that it was a sensor that they would replace, the second time was the same issue, and the representative told m week span. The first time, I was told that it was a sensor that they would replace, the second time was the same issue, and the representative told me that there was a class action lawsuit and my car's symptoms perfectly fit those, so it would probably be covered (and that replacing the sensor was the correct 'first step' towards addressing the issue). However, they have now had my car for 8 weeks. Of those 8 weeks, they were EXTREMELY difficult to get a hold of for updates, lost my car (on their own lot) for four days (didn't even call me to let me know they found it -- I had to go to the dealership, find my own car, and let them know where it was), and then now at the end of the 8 weeks, have told me that "there is nothing wrong with your car, but as a *favor* we will only charge you $165" Service department is incredibly difficult to get a hold of, does not return phone calls, and offer no suggestions or alternatives for why my car has broken down repeatedly to the point of needing to be towed in. After this series of interactions, I would strongly recommend that you do not buy from Hyundai, and especially not from this dealership. More