Columbia Hyundai - Service Center

Scheduling should prioritize the folks that made appointments week(s) in advance. A luxury dealer(Genesis) should have this figured out. Arrived prior to my 10:30am appointment and had to wait 3 hou appointments week(s) in advance. A luxury dealer(Genesis) should have this figured out. Arrived prior to my 10:30am appointment and had to wait 3 hours for them to start. Simple oil change/tire rotation took up 5+ hours of the day. More

No loaner. Oil change , tire rotation, car wash. Had to return the car next day, tire pressure wrong. Car wash horrible. Oil change , tire rotation, car wash. Had to return the car next day, tire pressure wrong. Car wash horrible. More

Service advisor behavior and knowledge about service details are poor. On wanted confusion. I will think 10 times before talking my vehicle to your service center. details are poor. On wanted confusion. I will think 10 times before talking my vehicle to your service center. More

Fast service, nice and knowledgeable staff, clean waiting room and restrooms. I highly recommend this dealership! room and restrooms. I highly recommend this dealership! More

took weeks to schedule after mistake on last appt- replaced part that wasn't bad and didn't replace what was bad. Additionally scratched front of car replacing the wrong part. They are trying to make replaced part that wasn't bad and didn't replace what was bad. Additionally scratched front of car replacing the wrong part. They are trying to make it right but service level not what a luxury car experience should be; it is how I imagine it would go if my 16 year old was running the show. More

Everything is good accept some issues not related to main reason which should be mentioned to the customer before he leaves reason which should be mentioned to the customer before he leaves More

Everyone was very friendly and very helpful. Explained what was going on with my car and got me out as fast as they could. Explained what was going on with my car and got me out as fast as they could. More

Minus the "free" car wash that wasn't really a "Mike's Car Wash" quality, everything was SUPURB! My 2013 Santa Fe drives better than that new Palisade 2024 loaner! I suggest turning off all the HUD displa Car Wash" quality, everything was SUPURB! My 2013 Santa Fe drives better than that new Palisade 2024 loaner! I suggest turning off all the HUD displays in the cars and only put them on for a customer that asks for it. It was very distracting and would not recommend it. If we had access to anti-gravity vehicles, maybe I'll have a window projection. Maybe. More

Very courteous and friendly personnel. Service was completed in timely. The waiting area very comfortable Service was completed in timely. The waiting area very comfortable More

Austin has been awesome guiding me through process my oil consumption testing. He has always answered all my questions and is very knowledgeable. consumption testing. He has always answered all my questions and is very knowledgeable. More