
Columbia Hyundai
Cincinnati, OH
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I’ve been bringing my cars here for years for my oil changes/tire rotations. I’m frustrated this time because I specifically asked them to address my tire pressure since the temperature is in single dig changes/tire rotations. I’m frustrated this time because I specifically asked them to address my tire pressure since the temperature is in single digits and I knew it was low. They said they would. As soon as I left the service department, my tire pressure warning went off that all of my tires were low. I couldn’t go back and have them fix it at that time so now I have to make a special stop to find a gas station and play with the pressure myself. It wouldn’t be that big of a deal except that it’s dangerous in this weather and I explicitly asked them to fix it. More
Great service today. Only problem I was told my brake fluid needs to be changed, that it looked like it’s never been changed. Whose fault is that? Since I’ve had it se Only problem I was told my brake fluid needs to be changed, that it looked like it’s never been changed. Whose fault is that? Since I’ve had it serviced at the dealership 99% of the time I’ve owned it. Why was I just told? It didn’t suddenly turn black. More
Perfect dealer and honest people can be find here I bought Hyundai Sonata 2018 a clean and perfect car Thanks To Robin for making this deal for me bought Hyundai Sonata 2018 a clean and perfect car Thanks To Robin for making this deal for me More
I'm so excited how they served. Thanks for help me changing my cars tire and I recommend other people to this is very good place 👍 Thanks for help me changing my cars tire and I recommend other people to this is very good place 👍 More
We purchased a 2020 Palisade from Columbia new and were satisfied with the experience. Told them they had a customer for life with the way we were initially treated. Ordered a another Palisade last October satisfied with the experience. Told them they had a customer for life with the way we were initially treated. Ordered a another Palisade last October 2022 with the understanding it would take several months to be built. Found out in early July 2023 the car has not even been started being built. We purchased the extended warranty on the 2020 Palisade and took it in for a service check. They found a front end issue and ordered the parts to fix it. When we went to pickup the car we were told they initially ordered the wrong parts and installed them. They said because of that we would be required to pay for the repair. At that point we made it clear that Columbia has lost a customer for life! Buyer beware!!! More
The 'Check Engine" light on my '22 Tuscon continually came on in spite of previous sensor replacements. The service manager took the car in for what was likely going to be a timing belt replacement. Th came on in spite of previous sensor replacements. The service manager took the car in for what was likely going to be a timing belt replacement. The mechanic found a chewed wire, replaced it, and the car is now fine. The service I received was responsive & courteous, but I am concerned that the Hyundai Motors Corp. does not allow its service departments to completely diagnose and fix the source of the trouble the first time. This limits all mechanics to fixing the symptom, not the cause and results in repeated service visits, loaner cars and frustrated owners. BOTTOM LINE: Great tech service (each visit) from Austin and his team. Poor philosophy on the part of corporate Hyundai. More