Columbia Hyundai
Cincinnati, OH
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This is the 2nd vehicle per purchased from Columbia. Julio A. knows how to treat his customers well and find exactly what they are looking for. Will be a life long customer of this dealership. Keep trea Julio A. knows how to treat his customers well and find exactly what they are looking for. Will be a life long customer of this dealership. Keep treating your customers well and they will keep coming back! More
We replaced 4 tires 9/13/2023. Took car in for maintenance service 1/8/2023. Were charged $40 for tire rotation. Why? I always feel that this service center is trying to upse Took car in for maintenance service 1/8/2023. Were charged $40 for tire rotation. Why? I always feel that this service center is trying to upsell me on services. More
Lack of communication, rude cashier counter and unsure of work that was done are just a few sentences to describe my last visit. I dropped my car off the night before to have a couple recall repairs done as work that was done are just a few sentences to describe my last visit. I dropped my car off the night before to have a couple recall repairs done as well as an oil change. Never heard from them until AFTER a voicemail was left (early afternoon) and then a couple hours later, I texted. Then an hour before they closed, I get a call my vehicle is ready for pick up. Once I get there the first cashier told me my oil change coupon couldn't be used. The second cashier said she could do it. However, it's not reflected on my receipt which I didn't look at until I got home.... that's my fault. I just wanted to leave, and they wanted to go home. So needless to say, after only 2 visits at this dealership, I'm going a half hour out of my way to see a different Hyundai dealership. More
I dropped the car off in the morning, and the mechanic contacted me quickly with the recommendations. I agreed with the recommendations, and my car was repaired and completed within two hours. contacted me quickly with the recommendations. I agreed with the recommendations, and my car was repaired and completed within two hours. More
The staff was very professional and made me feel welcomed. Service was done in a timely manner. I will continue to come to this location. Can’t beat the service or the professionalism. Far the best welcomed. Service was done in a timely manner. I will continue to come to this location. Can’t beat the service or the professionalism. Far the best Hyundai service dealership!! More
My rep was extremely nice and helped me every way he could possibly think of. I wasn’t expecting a $1000.00 repair bill and honestly this wiped my bank account out. . I was thoroughly disappointed to le could possibly think of. I wasn’t expecting a $1000.00 repair bill and honestly this wiped my bank account out. . I was thoroughly disappointed to learn my warranty for this part was only a short time 5 yrs/50,000 miles. I learned buying a warranty is a mistake if you switch dealers because they don’t honor the warranty. I learned a lot of things the hard way and wasn’t prepared for these lessons. I’m glad to know this going forward but it doesn’t help me because I bought my car at Superior and he sold out. I had no idea they are only good at the place you buy your car. I now know its not something to buy again. Columbia has always been a good dealership but having a Hyundai with only two places to get it repaired thats a negative. I will make sure the next time I buy a car they have more then two dealerships I’m grateful my car is fixed and Columbia service reps were very helpful. Brindle was very compassionate and listened as I stressed and fell apart. I am thankful there are still people thst try and help even in trying situations. He deserves to be recognized for listening and offering solutions. Thanks for everything! More