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Columbia Hyundai

Cincinnati, OH

4.3
1,004 Reviews

10981 Montgomery Road

Cincinnati, OH

45249

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Showing 1,004 reviews

February 01, 2024

Did not reset my service due computer and did not replace the service due sticker on windshield. My service advisor at the front desk was great however. More

by CHSTOGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
February 01, 2024

They do a good job, and try to keep you informed ,the AI phone system does a terrible job ... More

by JCARP0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
February 01, 2024

Genesis - This visit went well with service, but all prior visits were a struggle. Communication with the service manager/coordinator was next to impossible. Lindsey this time stepped in and the exper More

by JWENDT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
January 31, 2024

They never return calls at the genesis service department. Left 4 messages and still never received a call back More

by TINA.THOMAS016
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
January 28, 2024

Extremely busy with long waits. They don't seem to update the Genesis system with the maintenance they perform. I have been there multiple times for service and found out on this l More

by TADES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland, Service department
January 27, 2024

Everyone was very courteous, patient & knowledgeable about my vehicle as well as updating me on the warranties for my vehicle. More

by VBERT1812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
January 26, 2024

Super fast and friendly. Didn’t try to upscale me on something I didn’t need. Very helpful More

by BSADLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
January 25, 2024

I was there for an oil change. The person who checked me in was professional, polite and very helpful. More

by SHERI.SCHNEIDER1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland, Austin - Service Department
January 25, 2024

Austin in service was very helpful and courteous. The timely of service was fantastic. Thank You! More

by TFORD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland, Austin - Service
January 24, 2024

I had an oil change done. Service was fast, but surprisingly expensive. Staff was very friendly and helpful. More

by CES2882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
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