Columbia Hyundai

Genesis service was excellent. Lindsay is very easy to work with. Car was ready on time. Lindsay is very easy to work with. Car was ready on time. More

The service people were veru curtious and explained to me what services I needed to have done to my car after 60 thousand miles. what services I needed to have done to my car after 60 thousand miles. More

My experience was completely good and positive! Fast, efficient and professional, especially Austin. He greeted me at my car, Came back in to let me know what was going on. And then shortly after Fast, efficient and professional, especially Austin. He greeted me at my car, Came back in to let me know what was going on. And then shortly after that service was complete.! I was very happy More

The work was done efficiently, and they treated me with integrity and kindness. Thanks everyone for a great experience. integrity and kindness. Thanks everyone for a great experience. More

Needed to replace headlights to my 2020 Santa Fe . Surprised that my headlights would be out with vehicle only being 3 yrs out. Had a wonderful service rep say he could have lights replaced and gave Surprised that my headlights would be out with vehicle only being 3 yrs out. Had a wonderful service rep say he could have lights replaced and gave me a timeline of 30 min. It took 1 1/2 hrs to complete job. When I went to pick up my car he informed me that the fee would be waved because of my long wait time. I was pleased that the dealership took responsibility for that. The service rep was always very kind, respectful and supportive. More

Staff exceeded my expectations. Good service must be communicated well so that the customer understands what they received. The Hyundai staff are great communicators and helpful Good service must be communicated well so that the customer understands what they received. The Hyundai staff are great communicators and helpful in making decisions when there are options. More

1 hr job turned into 2-1/2 hrs with no update from the service rep. I had to ask 3 times for an update and finally got the status from another rep. service rep. I had to ask 3 times for an update and finally got the status from another rep. More

I have been coming here for service for years now. The service advisors are very good. The service advisors are very good. More

It took 1. 5 months for Genesis to schedule a valet for my oil change and regular maintenance (all of which I paid for already when I bought the car). This put m 5 months for Genesis to schedule a valet for my oil change and regular maintenance (all of which I paid for already when I bought the car). This put me a couple thousand miles past when my oil change was due. Once they finally came to get my car, they kept it for about 2.5 days because they said Genesis showed I already got an oil change...this was my first and only oil change for this car....absolutely ridiculous when I could go get my oil changed down the street in 20 minutes-literally! The valet service was a big selling point to me and it has turned out to be more of a lure to get people to buy. It is a huge inconvenience in practice as they do not have personnel or vehicles to fulfill their contractual obligations. I will probably never buy another Genesis again because of the horrific customer service I have received from this Genesis service department. Keith, the "manager", only actually had the oil change done when I called 1.5 days into it....he wasn't planning on proactively fixing the problem, he was just going to wait until someone else figured it out. More

Very satisfied with the vehicle. The whole purchasing process was very well handled. Both Ken Ogden and Joe Ziegler were great to work with. Both were very professional and pleasur The whole purchasing process was very well handled. Both Ken Ogden and Joe Ziegler were great to work with. Both were very professional and pleasure to work with. More