Columbia Hyundai
Cincinnati, OH
Filter Reviews by Keyword
By Type
Showing 1,003 reviews
We arrived to a very very busy shop. I thought all I needed was oil change, tire rotation, and windshield wipers changed. Chuck explained the advantages of paying $350 for the 15,000 m I thought all I needed was oil change, tire rotation, and windshield wipers changed. Chuck explained the advantages of paying $350 for the 15,000 mile service. I have always tried to do exactly what my dealership advises to keep my vehicle in top condition for years. Chuck warned us since we didn’t have a scheduled appointment it could be 2.0 hours plus. We didn’t want to comeback so we stayed and we were pleasantly surprised to be done in 1 hour and 45 minutes. The waiting area and restrooms were clean and comfortable, and the cold water bottles much appreciated. More
Service is fantastic and fast. They kept me updated on all things going on with my vehicle. Austin went above and beyond for me They kept me updated on all things going on with my vehicle. Austin went above and beyond for me More
I have had two terribke experiences at this dealer on service. This last one, the fault for not starting scheduled service at the time I dropped car off was blamed entirely on me. I own 7 cars cure tly service. This last one, the fault for not starting scheduled service at the time I dropped car off was blamed entirely on me. I own 7 cars cure tly and many throughout my life, nothing like that had ever happened before. At my original service call, I was told they did not make appointments for oil changes and that I just needed to show uo. I showed up the next week, after a 45 minute, drive only to be told the policy had changed and I should have made an appointment, which I then did losing 1.5 hours of time on a dealership that had taken every advantage of covid to sell me an above sticker car. I tell everyone, choose another dealer if that means buying a different make... More