Columbia Hyundai
Cincinnati, OH
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Genesis is a terrific car however I will not be purchasing another because of the poor service department. Took car in for a recall by appointment at 8 A.M. Was told it would take 3 to 5 hours a purchasing another because of the poor service department. Took car in for a recall by appointment at 8 A.M. Was told it would take 3 to 5 hours and they would call me when completed. I called several times starting at 3 p.m., left messages; no return calls Went and picked up car around 5 p.m. Couldn't fix; did not have part. Made new appointment for July 29, first available! More
The necessary repairs were fine. My only problem was that the previous service manager told me it would take a couple of hours so I just said that I would wait for it while it was b My only problem was that the previous service manager told me it would take a couple of hours so I just said that I would wait for it while it was being serviced. The new service tech told me it could be as long as 4 hours. I would have had someone follow me out had I known it would have taken that long. More