Columbia Hyundai
Cincinnati, OH
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Dealership unable to schedule recall service or rear differential code diagnostics until late July, so I’m going to be driving a brand new Genesis that is constantly dinging at me about the rear differe differential code diagnostics until late July, so I’m going to be driving a brand new Genesis that is constantly dinging at me about the rear differential for the next month and a half. Not pleased, I’ve never had anything remotely similar to this with Lexus over the past 10 years… More
My keep lane assist isn’t working properly. I went twice for them to evaluate it. This first time there were 10 cars ahead of my scheduled appointment so I left. The next time, I left my car ov I went twice for them to evaluate it. This first time there were 10 cars ahead of my scheduled appointment so I left. The next time, I left my car overnight and the expert workers had to leave, so I asked for an oil change. That was the 2 star result More
Scheduling should prioritize the folks that made appointments week(s) in advance. A luxury dealer(Genesis) should have this figured out. Arrived prior to my 10:30am appointment and had to wait 3 hou appointments week(s) in advance. A luxury dealer(Genesis) should have this figured out. Arrived prior to my 10:30am appointment and had to wait 3 hours for them to start. Simple oil change/tire rotation took up 5+ hours of the day. More
No loaner. Oil change , tire rotation, car wash. Had to return the car next day, tire pressure wrong. Car wash horrible. Oil change , tire rotation, car wash. Had to return the car next day, tire pressure wrong. Car wash horrible. More
Service advisor behavior and knowledge about service details are poor. On wanted confusion. I will think 10 times before talking my vehicle to your service center. details are poor. On wanted confusion. I will think 10 times before talking my vehicle to your service center. More
took weeks to schedule after mistake on last appt- replaced part that wasn't bad and didn't replace what was bad. Additionally scratched front of car replacing the wrong part. They are trying to make replaced part that wasn't bad and didn't replace what was bad. Additionally scratched front of car replacing the wrong part. They are trying to make it right but service level not what a luxury car experience should be; it is how I imagine it would go if my 16 year old was running the show. More
Both Craig Bachmann and Jack McFarland (Finance) were terrific to work with. I've bought many cars over the years and have had many frustrating and infuriating experiences of double-talk, trying to inser terrific to work with. I've bought many cars over the years and have had many frustrating and infuriating experiences of double-talk, trying to insert hidden charges, finance contradicting or denying what salesmen said, and so on. None of this was true at Columbia Acura. Both Craig and Jack were perfectly clear in presenting all their information, very patient, put no pressure on me, and kept confirming that I understood what we were talking about and what the documents were saying. The pricing itemization was very plain and easy to understand. It was a pleasure working with them both. I would highly recommend Columbia Acura to anyone. More