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Columbia Hyundai

Cincinnati, OH

4.3
1,003 Reviews

10981 Montgomery Road

Cincinnati, OH

45249

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Showing 1,003 reviews

June 05, 2024

Dealership unable to schedule recall service or rear differential code diagnostics until late July, so I’m going to be driving a brand new Genesis that is constantly dinging at me about the rear differe More

by DSTAUFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
June 05, 2024

My keep lane assist isn’t working properly. I went twice for them to evaluate it. This first time there were 10 cars ahead of my scheduled appointment so I left. The next time, I left my car ov More

by kbmd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
June 05, 2024

I love my Genesis! I received my first maintenance check and now I love the service! More

by latasha_1823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
June 05, 2024

Scheduling should prioritize the folks that made appointments week(s) in advance. A luxury dealer(Genesis) should have this figured out. Arrived prior to my 10:30am appointment and had to wait 3 hou More

by EWELTY1187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
June 05, 2024

No loaner. Oil change , tire rotation, car wash. Had to return the car next day, tire pressure wrong. Car wash horrible. More

by SUSANKWORTHINGTON
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
June 05, 2024

Service advisor behavior and knowledge about service details are poor. On wanted confusion. I will think 10 times before talking my vehicle to your service center. More

by Prasant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
June 04, 2024

Fast service, nice and knowledgeable staff, clean waiting room and restrooms. I highly recommend this dealership! More

by lex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
June 04, 2024

took weeks to schedule after mistake on last appt- replaced part that wasn't bad and didn't replace what was bad. Additionally scratched front of car replacing the wrong part. They are trying to make More

by martinrich0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
June 04, 2024

Both Craig Bachmann and Jack McFarland (Finance) were terrific to work with. I've bought many cars over the years and have had many frustrating and infuriating experiences of double-talk, trying to inser More

by PATRICK.J.NUGENT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon McFarland, Craig Bachmann
June 03, 2024

Everything is good accept some issues not related to main reason which should be mentioned to the customer before he leaves More

by HAZEM_NAMMARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
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