Columbia Hyundai

They did a fabulous job and treated me like I was the only customer. They did an awesome job. only customer. They did an awesome job. More

Chuck the salesman for my car did all he could for mehimand the servce dept were great they even gave me a loner car mehimand the servce dept were great they even gave me a loner car More

I have been doing business with Columbia Hyundai of Cincinnati since 2013. I have leased or purchased 3 vehicles during the last 11 years. During this time they have attempted to use technology to impr Cincinnati since 2013. I have leased or purchased 3 vehicles during the last 11 years. During this time they have attempted to use technology to improve the customer experience some have worked most have not. At this time when it comes time to purchase another vehicle I will give them an opportunity to sell me another but it will not be an automatic deal. I consistently have difficulty using the online service scheduler. When I call to schedule a service appointment I get a voicemail message telling me to use the online scheduler. I then leave a message and get a text or phone call response in a reasonable amount of time. The in person service adviser when I brought the car in made no attempt to keep me informed as to the progress on my service request even though he was doing so with other waiting customers. When the work was completed the service adviser told me my car was done and where it was located then directed me to the cashier with no explanation as to what work was completed or recall work not completed and why it was not completed. More

received my recall letter made the appointment then after two hours of waiting at the dealership I was told the part was not available Wow two hours of waiting at the dealership I was told the part was not available Wow More

Cannot contact via any means. No response to phone calls. No response to texts. Had to contact my car sales person to get any answers at all. Still experiencing the worst servi No response to phone calls. No response to texts. Had to contact my car sales person to get any answers at all. Still experiencing the worst service ERVER. I do not yet have my car back. More

Service was quick but some confusion with paperwork at end. Took over two weeks to have paperwork sent to my home. end. Took over two weeks to have paperwork sent to my home. More

Chuck was great on my initial visit for the diagnosis. I have to return for the fix hope it goes as well as my initial visit. I have to return for the fix hope it goes as well as my initial visit. More

Awful communication through the whole process. Could never get ahold of anyone at the dealership. Could never get ahold of anyone at the dealership. More

The service department was prompt, friendly, and efficient in taking care of my vehicle repair. efficient in taking care of my vehicle repair. More

I was able to have an appointment to get my serviced when I needed it, and the car was serviced promptly and ready to go in no time! I needed it, and the car was serviced promptly and ready to go in no time! More