Columbia Hyundai

Cancelled my valet service the day of the appointment but did not call to notify me. I scheduled the appointment 2 months in advance. I was offered a rescheduled valet appointment in October. (4 months past did not call to notify me. I scheduled the appointment 2 months in advance. I was offered a rescheduled valet appointment in October. (4 months past my service due date). Had to drive from Northern Kentucky to Montgomery for an appointment 2 days later. Service was fine. Not what I expected when I bought my first luxury car a year and a half ago. More

Everyone was polite & explained the process. No hard up sell. Work took less than an hour (oil change with filter). Suppose to have had tire rotation but cannot confirm that occurred since not l No hard up sell. Work took less than an hour (oil change with filter). Suppose to have had tire rotation but cannot confirm that occurred since not listed on paperwork. I have asked dealer for clarification. More

The Genesis service side is pretty weak. .. it takes months to schedule critical maintenance (ie. recalls), impossible to get a loaner car. When I compare the service side of Genesis to othe .. it takes months to schedule critical maintenance (ie. recalls), impossible to get a loaner car. When I compare the service side of Genesis to other luxury car dealers (Lexus, Mercedes), Genesis is by far the worst. Love the car, but would not recommend a Genesis to someone in Cincinnati given Columbia is the only dealer in town. Also, in their inspection they did not find that one of the wiper blades is broken (my bad as I forgot to mention it -- but they should have seen this.... Net, you all have a lot of work to do to get up to "average" service levels. More

I had an engine light come on for a bad fuel injection system. I had to leave town and the service department made sure I had it ready when I returned. I appreciate her efforts and I am happy with the se system. I had to leave town and the service department made sure I had it ready when I returned. I appreciate her efforts and I am happy with the service. More

They were a bit behind schedule but the work is always top-notch. They are very friendly and accommodating. top-notch. They are very friendly and accommodating. More

The work was completed in a timely matter and service was professional and efficient. Thanks you! professional and efficient. Thanks you! More

Dealership unresponsive to multiple emails. Tried to work with dealer instead of posting negative feedback. Dealership broke hood latch and forgot to install lug nut at last routine maintenance Tried to work with dealer instead of posting negative feedback. Dealership broke hood latch and forgot to install lug nut at last routine maintenance (oil, filter and tire rotation). Blamed me for the issues even though they’re the only ones that have worked on the car since it’s under Hyundai 3 year maintenance plan. More

The staff was very friendly. I was able to get in and out of the center pretty quickly. I was able to get in and out of the center pretty quickly. More

This was the best experience I have ever had at any service department with a new automobile. Everything went well even better than I thought it would. Austin was outstanding as far as a service Direct service department with a new automobile. Everything went well even better than I thought it would. Austin was outstanding as far as a service Director for our car. I would highly recommend this dealership based on my experience in the service department alone. I’m done More

Taken care of and everything was explained to me and the service was done in a timely manner service was done in a timely manner More