Columbia Hyundai

Service was on time and done correctly. Easy to schedule and amount of service was given up front. Easy to schedule and amount of service was given up front. More

Terrible that you have to wait for over a month to get an appointment for a recall appointment for a recall More

Austin is great and very helpful with question I have! Very fast and efficient as well Very fast and efficient as well More

service was faster than expected. everyone was kind in service area. everything was clean in waiting area. everyone was kind in service area. everything was clean in waiting area. More

This is a good dealership, efficient, on time for my appointment and friendly. I will go back. appointment and friendly. I will go back. More

Chuck was fantastic and was able to fit me in to resolve my issues within 2 hours, without an appointment. my issues within 2 hours, without an appointment. More

I am writing this review to share my deeply frustrating and disappointing experience with the service department at Columbia Hyundai. As a loyal Hyundai customer who has purchased five brand-new cars since and disappointing experience with the service department at Columbia Hyundai. As a loyal Hyundai customer who has purchased five brand-new cars since 2018, I expected a much higher standard of customer service and support. Background: I currently own a 2020 Hyundai Veloster, which recently experienced a catastrophic engine failure at just over 63,000 miles. Despite being only 3,000 miles over the 60,000-mile warranty, I was initially told by the service center that they would not submit a warranty claim on my behalf, insisting that it would not be covered. As a second owner, I was aware that a new owner would receive 100,000-mile coverage, making their refusal even more frustrating. Repeated Refusals to Submit Warranty Claim: At every communication with Columbia Hyundai over the past two months, they consistently restated that they would not submit anything because the car was not under warranty. This left me feeling hopeless and out of options. The two months of NO HELP and constant refusals to submit a warranty claim caused me extreme financial distress and led to thousands of dollars in lost income. Had they offered solutions from the beginning and shown a willingness to help, I could have better prepared for this situation. Instead, they left me to do all the work on my own. They never once suggested submitting a warranty claim or contacting Hyundai corporate for assistance. Lack of Support and Guidance: The only advice I received from Columbia Hyundai was to come and get the car. WHY, as a dealership, would you not offer any guidance or suggest contacting Hyundai corporate to see if they could help? Their complete lack of support and unwillingness to assist has financially ruined me. I will seek legal counsel and pursue this matter to the fullest extent possible. Financial and Emotional Distress: This entire ordeal has caused me extreme financial distress. I have already invested $1,000 in new tires and am currently upside down on the vehicle by $8,000. The additional 10% of the repair cost, coupled with an outstanding bill of $792.33 and a daily storage fee of $25 starting 06/22/2024, has pushed me to the brink of bankruptcy. The lack of a functioning vehicle has significantly impacted my income, leading to further financial instability. Insulting Request for Payment: It’s an insult to ask me to pay storage fees and $800 for parts that didn’t even fix the car. I was forced to put them in the vehicle just to get a warranty claim going, and even after the parts were replaced, they still refused to submit a claim. Hyundai corporate told me they don’t have to submit anything if they don’t want to! This has been the craziest and most frustrating experience ever. Conclusion: In conclusion, the service I received at Columbia Hyundai has been the poorest I have ever encountered. Their lack of support, empathy, and professionalism has not only cost me thousands of dollars but has also caused significant emotional distress. While they eventually agreed to cover 90% of the repair cost, it is too late. After over two months of stress and financial loss exceeding $10,000 in income, plus negative equity of $8,000 and $2,000 in repairs, I am beyond insulted by this entire experience. I will never buy another car from Columbia Hyundai, and I strongly advise others to consider this review before making any decisions. I am currently exploring legal remedies for the lost income and financial distress caused by Columbia Hyundai’s handling of my situation. This experience has been nothing short of a nightmare, and I hope my detailed account will help others avoid similar issues. More

Another fantastic visit to Columbia Hyundai. Jon McFarland does an amazing job with his clients. Jon McFarland does an amazing job with his clients. More

Very pleased with the body shop department that took care of my car's paint issue with professionalism and courtesy. of my car's paint issue with professionalism and courtesy. More

Would not take my car anywhere else. I like just being able to stop in for an oil change. You don’t even have to make an appointment. I like just being able to stop in for an oil change. You don’t even have to make an appointment. More