Columbia Hyundai

The staff is nice enough but I had a lot of little things that resulted in a less positive experience. They utilize a text message system for communication that was initially very inconsistent on response ti that resulted in a less positive experience. They utilize a text message system for communication that was initially very inconsistent on response time and helpfulness. It took multiple days to get an answer for scheduling a service appointment. Drop off for my vehicle went smoothly and the shuttle service and driver were excellent. I had expected to replace one tire but was not given a cost estimate or asked about my warranty info (still not sure if it should have been covered as I've only owned the vehicle for a few months). When checking on status of my vehicle I was only told it was ready with no other details or expected cost. When I arrived back at the service center I was directed to the cashier where I had to look at my receipt to determine the cost and confirm the tire had been replaced. They provided a complimentary car wash and pulled my car around and handed me the keys with a have a good day. I did a walk around the car, checked the tires and went on my way. Overall, the work seems to have been done well and the shuttle service was a great bonus, but communication could be improved. More

I was there for a recall. The parts were not in when I got my first letter from Hyundai about a recall due to faulty wiring possibly causing a fire in my Elantra. One would th The parts were not in when I got my first letter from Hyundai about a recall due to faulty wiring possibly causing a fire in my Elantra. One would think that if it was a serious recall every Hyundai would have access to the parts needed. It was not until I got my second letter addressing the same problem that my car could be fixed. More

The dealership had minimal waiting time for the appointment and the work was completed when promised appointment and the work was completed when promised More

Very Friendly person who set up my car loaner (thank you) and Saturday morning your team was all very friendly and open to answer any of my questions. Thank you. and Saturday morning your team was all very friendly and open to answer any of my questions. Thank you. More

I would like to recognize Brindle Owens in the service department. He went the extra mile in customer support. Brindle worked my service needs into the schedule without an appointment. Something he did no department. He went the extra mile in customer support. Brindle worked my service needs into the schedule without an appointment. Something he did not have to do. That’s customer care. More

Car was not ready when agreed upon with no communication to allow me ample time to make other arrangements. I had to call the shop, or I never would have known. Picked up car and piece of trim that was part to allow me ample time to make other arrangements. I had to call the shop, or I never would have known. Picked up car and piece of trim that was part of repair job was not replaced however I was charged. Part will now be ordered and mailed to my home. Fran was very nice but seemed very busy and was the only one that could provide any detailed information about my car when I called. More

Service technician was great; rental car lady was also great. Easy visit and great service great. Easy visit and great service More

I was pleasantly surprised by the efficiency of getting checked in for service and by the comfort and cleanliness of the customer waiting area. And my car was ready in less that the estimated wait time! checked in for service and by the comfort and cleanliness of the customer waiting area. And my car was ready in less that the estimated wait time! More

Service was on time and done correctly. Easy to schedule and amount of service was given up front. Easy to schedule and amount of service was given up front. More

Terrible that you have to wait for over a month to get an appointment for a recall appointment for a recall More