Columbia Hyundai

Great service, knowledgeable staff, worked well to not have the services cost me an arm and a leg. have the services cost me an arm and a leg. More

The service dept is tragic. Their intake process is confusing and they never understand why we are there (the car gets driven rarely, but does come due once a year before an oil Their intake process is confusing and they never understand why we are there (the car gets driven rarely, but does come due once a year before an oil change). They try to sell you premium service upgrades without being able to articulate whether you need the service at all. i.e. asking us to pay for a “premium” brake service without knowing what’s left on the rotors. They have also lost our keys during service, which left us wandering around the dealership trying to figure out who might know where the keys were, then searching throughout our car attempting to find them. 20+ mins later someone tracked them down. Even though we have free oil changes with them, we are not going back. More

The place was a madhouse. Too many cars at once, service people were rushed by necessity, just a real zoo. All that was done was an oil/filter change and it took 1 1/2 hours. Too many cars at once, service people were rushed by necessity, just a real zoo. All that was done was an oil/filter change and it took 1 1/2 hours. Lost all the presets for everything on the GV70 somehow. Still trying to reset it all. Not looking forward to driving from Dayton to there for service. More

I’ve had a lot of trouble with the service for my Genesis! Over the 2 years I’ve owned a Genesis, I’ve loved the car, but hated the service. They’ve been through several managers trying to get it fix Genesis! Over the 2 years I’ve owned a Genesis, I’ve loved the car, but hated the service. They’ve been through several managers trying to get it fixed apparently. Mike was great this last time, fixing what was done wrong. Not his fault, but service department needs a major change! Probably won’t buy another Genesis just bc of the service….i mean when you can’t just get an oil change without something going wrong, it’s bad! More

Prompt efficient service from the minute I checked in. Chuck Elliot answered all my questions and explained what was needed. The only issue is the last time I had my oil changed, I was told because I don Chuck Elliot answered all my questions and explained what was needed. The only issue is the last time I had my oil changed, I was told because I don't drive much, I still had two free oil changes regardless of how old my car is. I certainly understand what Chuck told me because 2 years had passed. The only reason I mention it is this can be misleading to some people. I was pretty sure that wasn't true. More

The service was prompt at the appointment time. Customer lounge was comfortable. Customer service was friendly and thorough. Pleased with the outcome. Customer lounge was comfortable. Customer service was friendly and thorough. Pleased with the outcome. More

Ease of getting scheduled and getting out. Folks were very helpful and service oriented. I wish that they had valet service that would really help with scheduling ahead of time Folks were very helpful and service oriented. I wish that they had valet service that would really help with scheduling ahead of time More

It was an easy experience. My car was ready in less time than expected while I waited. My car was ready in less time than expected while I waited. More

The gentleman who helped me was so polite and provided answers to all of my questions. Made for a very enjoyable appointment. answers to all of my questions. Made for a very enjoyable appointment. More

They were very professional and polite. Informed me of what additional things they found.gave me the cost of the additional repair Informed me of what additional things they found.gave me the cost of the additional repair More