Columbia Hyundai

Im not sure i would recommend Columbia for service work, you need to improve on communication with the customer you need to improve on communication with the customer More

Disorganized, doesn’t follow through, always makes mistakes, bad at answering phone, hard to get in touch with mistakes, bad at answering phone, hard to get in touch with More

Everyone is always friendly and provides speedy service at Columbia Hyundai. I continue to use your services because I don’t feel taken advantage of like I have at other shops. at Columbia Hyundai. I continue to use your services because I don’t feel taken advantage of like I have at other shops. More

The outcome of the service was very good. All the issues that brought the vehicle in for service were successfully resolved. The only area needing improvement is communication. I was not i All the issues that brought the vehicle in for service were successfully resolved. The only area needing improvement is communication. I was not informed that the repair would be delayed while awaiting a part until I initiated contact to inquire about the status. More

Great service and great people. They treat me well. Easy to work with. Happy there. They treat me well. Easy to work with. Happy there. More

excellent and good knowledge. clean waiting area had coffee cool drinks free wifi free water wash clean waiting area had coffee cool drinks free wifi free water wash More

The service was quick and easy to book online. The gentleman that helped me was super kind and helpful! The gentleman that helped me was super kind and helpful! More

Terrible, uninterested employees. ....Lounge is awful. My car was done, and I had to go out and get it myself ....Lounge is awful. My car was done, and I had to go out and get it myself More

The service dept is tragic. Their intake process is confusing and they never understand why we are there (the car gets driven rarely, but does come due once a year before an oil Their intake process is confusing and they never understand why we are there (the car gets driven rarely, but does come due once a year before an oil change). They try to sell you premium service upgrades without being able to articulate whether you need the service at all. i.e. asking us to pay for a “premium” brake service without knowing what’s left on the rotors. They have also lost our keys during service, which left us wandering around the dealership trying to figure out who might know where the keys were, then searching throughout our car attempting to find them. 20+ mins later someone tracked them down. Even though we have free oil changes with them, we are not going back. More

They have always done great work on all of my vehicles! No appointment needed for oil changes. No appointment needed for oil changes. More