Columbia Honda - Service Center

Beware! Service depart. recommends work not needed! I recently took my 2013 Honda Crosstour in for routine serviceing. (motor oil & filter change and tire rotation) I was then recommended to have my d I recently took my 2013 Honda Crosstour in for routine serviceing. (motor oil & filter change and tire rotation) I was then recommended to have my differential oil and transmission fluid changed as well as both the cabin air filter and motor air filter replaced. I do NOT live on or regularly drive dusty roads and my car had only 31,000 miles. I thought it was strange that I had NEVER had to have the differential oil or transmission fluid changed in any of my cars that had MORE miles on them....but, I , sadly TRUSTED them. The filters 'might' have needed changing...but, most certainly, the differential and transmission fluids did NOT need to be changed. I will never be back and would caution anyone to REALLY check around and find a more trustworthy place to do your servicing. I certainly will. More

2004 Honda Odyssey We have purchased several vehicles from Honda in Columbia. We never felt as though the customer service was a point of interest with fletcher honda. H We have purchased several vehicles from Honda in Columbia. We never felt as though the customer service was a point of interest with fletcher honda. However, it was great to hear from all employees how the new ownership has an emphasis on their employees. It really does show. I took my older Odyssey for a simple headlight bulb change and Tyler took the time to not only call me back the day before to confirm they had right bulb, but quickly installed for me. I will not forget when more serious repair required.. More

Great Service I have been driving one or another Honda since 1990. For as long as I can remember Autum has been the smiling face of Honda service. I have been driving one or another Honda since 1990. For as long as I can remember Autum has been the smiling face of Honda service. More

Wonderful Staff (Velma ) Its T.J, he knows, he is patience, he is nice & polite, he is someone you can always trust leave your vehicle with go and come back its goo (Velma ) Its T.J, he knows, he is patience, he is nice & polite, he is someone you can always trust leave your vehicle with go and come back its good to run. More

Very helpful I was prepared for a big bill and when I called and spoke to TJ he said he would take care of me and to just swing by. He was great and was able to f I was prepared for a big bill and when I called and spoke to TJ he said he would take care of me and to just swing by. He was great and was able to fix my problem in a short amount of time and more importantly cost less than $10. The staff there is always very helpful and friendly. I will continue to keep bringing my vehicle there for service in the future. More

Best service department in town! This dealer has great staff and fair pricing. Out of all the service shops in town, I choose to take my Honda to this dealership because I trust them This dealer has great staff and fair pricing. Out of all the service shops in town, I choose to take my Honda to this dealership because I trust them. No fixing something that is not broke here! The staff is excellent at explaining anything that is wrong with your vehicle and letting you know if the repair can wait until your next visit. They have perfected the customer experience and make you feel like part of the family. Because of my outstanding experiences with them, I will be purchasing next Honda at this dealership. Thank you! More

Awesome Service Department Everyone in the dealership is very helpful and really care about their customers. I had just purchased 4 new tire for our Accord that has a 168000 mil Everyone in the dealership is very helpful and really care about their customers. I had just purchased 4 new tire for our Accord that has a 168000 miles on it. They made sure that everything was look at so I could get another 50000 mile out of these tires as well. Thank you for a job well done! More

Great Service I have four vehicles, none of them being a Honda, but I still enjoy everyone that works there. They are honest and care about their customers. All t I have four vehicles, none of them being a Honda, but I still enjoy everyone that works there. They are honest and care about their customers. All the service advisers are always prompt and courteous. I highly recommend them to my friends. More

amazing service, helped me avoid a disaster! There's a lot to this story but here's the short version. I was driving my dad (grew up in KC as a Royals fan, now lives in NY) to KC from STL (where There's a lot to this story but here's the short version. I was driving my dad (grew up in KC as a Royals fan, now lives in NY) to KC from STL (where I live, after growing up in NY as a Mets fan) to attend Game #2 of the Royals v. Mets 2015 World Series. Broke down on I-70 and had a great tow truck driver deposit us at Columbia Honda. First pitch was just a few hours away, we'd been making great time, suddenly had no car and making it to the game seemed less likely with each passing minute. TJ greeted us with a smile, quickly determined how badly we needed to get back on the road and calmly reassured us he'd get us taken care of. He sure did. Turned out all we needed was a new battery but he balanced running all diagnostics to ensure we didn't break down again against the need to get rolling towards Kaufmann Stadium as quickly as possible. Without TJ taking a real interest in helping us get back on the road QUICKLY and SAFELY we would have missed the World Series game and not had the memorable father/son experience that we were counting on. And TJ even called me the next afternoon to check in and make sure we made it to KC for the game and safely back to STL without further car trouble. TJ - your customer experience was really fantastic and we are so fortunate to have met you last week. You saved us!! More

Fasr, Friendly, and knowledgable Stopped in to see TJ for an issue with one of the seats. He was very friendly and helpful. One of the best experiences I've had in a service departmen Stopped in to see TJ for an issue with one of the seats. He was very friendly and helpful. One of the best experiences I've had in a service department. More