Columbia Honda - Service Center

Short Notice - Great Attention On June 25, 2019, I was preparing to leave for a driving trip to the east coast. However, both my passenger window and sun/moon roof haven't been oper On June 25, 2019, I was preparing to leave for a driving trip to the east coast. However, both my passenger window and sun/moon roof haven't been operable for a month and I haven't had time to do a service appointment. I called and talked to Andrew and said it could be a simple fix and if they had time. I was expecting him to say that I should make an appointment. He told me to come in as soon as I could. When I did, Andrew ran some trouble shooting but couldn't get the windows to work. He went back and asked two service techs if they had any idea. They didn't. He could have said at this point to make an appointment. I wouldn't have disagreed. He then ran it by TJ who offered to try his hand. He tried some simple things first and then performed a hard reset on the battery. That's when both windows started to work. This is the type of service that builds customer loyalty. It was clear that TJ and Andrew wanted to get me on the road safely and with peace of mind and understood I didn't have much time. They were great. And so I'm happy to make this review. Thanks TJ and Andrew. More

Phillip Mitchell, Service Advisor Phillip was very helpful resolving an issue with an after-market suspension kit on my 2018 Ridgeline. The suspension had been modified by the previous Phillip was very helpful resolving an issue with an after-market suspension kit on my 2018 Ridgeline. The suspension had been modified by the previous owner. The original parts that had been replaced were included in a box when I purchased the vehicle from another dealer. The add-on kit parts were making an annoying rattle when the truck was driven. Phillip helped me determine how it should be rectified. The kit parts were removed and the original parts were reinstalled at the Honda Service Center. The noise problem was eliminated. More

Beyond happy! I am beyond happy with the service I received at Columbia Honda! Went in for new tires and found out I needed an additional service or my Pilot was no I am beyond happy with the service I received at Columbia Honda! Went in for new tires and found out I needed an additional service or my Pilot was not going to run much longer. T.J. walked me through the whole process, showed me in detail what was wrong and because of this service he gave, he immediately earned my trust. Another shout out to the sales manager Matt McMahon whom also went above and beyond with communication to make me feel at ease. I will continue to be a return customer because of this experience! More

Top Service 10 years of dealership experience GM, sales and service dept is why I buy Honda. John and T.J. MItchell care and deliver TOP SERVICE for a quality p 10 years of dealership experience GM, sales and service dept is why I buy Honda. John and T.J. MItchell care and deliver TOP SERVICE for a quality product! I don't intend to go anywhere else! More

Excellent The service team went above and beyond. They were able to service my vehicle in a fast and efficient manner, my vehicle was done before I knew it. The service team went above and beyond. They were able to service my vehicle in a fast and efficient manner, my vehicle was done before I knew it. More

Will always take my cars here I have been going to Honda service for four years now! I also have personally worked with tj, the whole time. He is always busy making sure your car I have been going to Honda service for four years now! I also have personally worked with tj, the whole time. He is always busy making sure your car and yourself have been well taken care of!!! I trust him with my car, and am worry free when there. I trust very few shops in this town, because of how shady other places are but have complete faith in Honda's service team! I highly recommend anyone to go here verses anywhere else. More

I always get great Honda service.. I always like that TJ and John and the rest of the service staff educate me about service issues. They teach me more about my 3 Honda's every time I I always like that TJ and John and the rest of the service staff educate me about service issues. They teach me more about my 3 Honda's every time I come in and about planning for future service needs. They always get me in and serviced on time. I have found them great to do business with. More

Always the best service! Needed a new key fob battery. As always, TJ was incredibly helpful, professional, and fast! I was in and out the door with both key fobs outfitted wit Needed a new key fob battery. As always, TJ was incredibly helpful, professional, and fast! I was in and out the door with both key fobs outfitted with new batteries in 5 minutes!! Thanks! More