Columbia Honda

Great Experience First time buying Honda, have made prior new car purchases from Ford or GM dealer. Columbia Honda and salesman Brandon Jones made this one of my best First time buying Honda, have made prior new car purchases from Ford or GM dealer. Columbia Honda and salesman Brandon Jones made this one of my best new car buying experiences. I will recommend to others. Thanks Again! More

Be aware, check the car carefully I bought a pre-owned car for $12.500. Later, found out that rear tires are almost out (4 and 5/32). They put some gel on all tires so that the tires I bought a pre-owned car for $12.500. Later, found out that rear tires are almost out (4 and 5/32). They put some gel on all tires so that the tires look like new, be aware !!! don't let that fool you. I tried to tell them that those tires need to be replaced but they said that the tires are ok, the car passed safety inspection and refused to replace at their own cost. My old car sold for 1200 also passed safety inspection. The car has their brand name on it but seems that they don't have any credibility to care about. I wouldn't expect to replace the tires after buying a car with $12.500. I admit that I was fool because I bought the car as-is so it's impossible to ask them to do anything after the purchase. I am just disappointed because they don't care about the quality of their products. ---------------------- "The Tire Rack's advice is that if rain and wet roads are a concern, you should consider replacing your tires when they reach approximately 4/32" of remaining tread depth. Since water can't be compressed, you need enough tread depth to allow the rain to escape through the tire's grooves." More

Pleasant Surprise! I took my CRV to Columbia Honda today for maintenance/overall check up. I knew that quite a bit of service was overdue, and I had the fear that the s I took my CRV to Columbia Honda today for maintenance/overall check up. I knew that quite a bit of service was overdue, and I had the fear that the service center might take that as an opportunity to take advantage of me and claim I needed even more work. I was pleasantly surprised when Thomas called to talk through the service needs, carefully giving me costs and telling me what was absolutely necessary, what could wait, and what did not need to be done that I thought might be. Not only did Thomas explain everything to me and why each thing was needed/what effect it has on my car, when I got the call that my car was ready I was notified that he put a 10% discount on my invoice. By this time, Thomas had already left so I couldn't thank him personally, and I have no idea why he gave me the discount. Considering the amount of work I had done the fact that he saved me that extra 10% really meant a lot. Everyone I came in contact with while at Columbia Honda from Thomas and the other service advisers to the cashier and even the parts person that I had a few questions for were FANTASTIC and extremely helpful. I had been taking my car to another service shop for awhile, but I think I will be loyal to Columbia Honda service department for the foreseeable future! More

Perfect car, perfect experience Buying my first new car was a perfect experience. Everyone was patient and knowledgeable and kind. I cannot thank everyone enough at Columbia Honda Buying my first new car was a perfect experience. Everyone was patient and knowledgeable and kind. I cannot thank everyone enough at Columbia Honda for their help and, by the way, getting me a perfect car. I bought a 2015 Honda Civic and I am loving every minute of it. I HIGHLY recommend to everyone reading this to buy a Honda from Columbia Honda! Signed, Loyal Customer More

Poor follow up for recall work Called months ago to set up recall work for a Honda Pilot. After no call back for several months we followed up to confirm if the parts were in that Called months ago to set up recall work for a Honda Pilot. After no call back for several months we followed up to confirm if the parts were in that were ordered 2-3 months ago. We were told the parts were available and scheduled a date for the recall work to be performed. Our family rearranged our schedule and dropped the Pilot off. After being told it would be approximately an hour for the work to be done we left and waited for the call back. After waiting for over an hour we received a call back that we could pick up the Pilot. On arriving at the service center we were told that the parts were not in as we were told and that they never physically checked their inventory when initially setting up the recall work. Instead they relied on their inventory noted on their computer which they also knew was unreliable due to a recent change in owners for this dealership. For wasting our time the service center was not very sincerely apologetic and seemed more apathetic. The service employees did indicate that they would attempt to locate the parts for the recall notice and place us at the front of the line. However by the time this was offered they had already indicated that this happens sometimes and were excusing their lapse of judgment in verifying the parts were available even though they knew there was an issue with their inventory. The attempt to deflect ownership in their mistake rather than take complete responsibility is what prompted me to write this review. More