Columbia Honda

Updated See our original review below. Our original buying experience was absolutely terrible. However, upon publishing this review, I was contacted by manage See our original review below. Our original buying experience was absolutely terrible. However, upon publishing this review, I was contacted by managers (I had tried calling a few times and not gotten a response) who expressed willingness to work with me to make things right. They looked into a few options and we ended up returning the vehicle and switching it out for a vehicle that did have the characteristics we wanted. This time, we worked with Brandon Kaufman, who was simply wonderful to work with. He willingly looked up additional details, answered all questions we had, and gave us plenty of time to inspect the vehicle as well as a zero pressure environment to make our final decision. He was also willing to go above and beyond to get the vehicle to us in a timely manner. I honestly don't know which experience is more typical, but I am amending my stance from "we will never use this dealership again" to "we may be willing to use this dealership again"-but only if we can work with a known entity. Additionally, they were willing to refund our key purchase, which I appreciate-this was just a tiny part of the reason we were unhappy before, but the gesture is appreciated. We will not return to this dealership. We made an appointment to look at specific vehicles. When we arrived neither of the ones we specifically requested was available. We liked the one we looked at so decide to purchase. We felt very pressured by our sales person to make a quick decision so we took his word on some safety features of the vehicle. This was obviously our mistake-we should have double checked. As it turns out he lied to us about several features that were very important to us. Now we are stuck with a vehicle that does not have features we wanted. I would definitely say buyer should beware at this dealership. Don't believe a thing they tell you even about standard features on a certain vehicle model. Small annoyances that just reflect very poor customer service and an attempt to nickel and dime the customer- we were given only 1 key and told we will have to pay >$100 for additional keys, and the car was given to us on an empty gas tank. We will not return to this dealership next time we need a vehicle but instead will drive to St Louis or even another state if needed as we are very dissatisfied with the sales experience, lack of customer service, and vehicle. More

Excellent Recently i needed my car fixed fast and i was able to get my car in to service the next day unlike other dealerships that couldn't get me in for over Recently i needed my car fixed fast and i was able to get my car in to service the next day unlike other dealerships that couldn't get me in for over a week! While i was nervous at first to get my car fixed by a dealership, since i have a whole family full of mechanics back home that have always told all the horrors stories, i was quickly relieved but how myself and my vehicle were taken care of. I would highly recommended Columbia Honda again. More

Made me go back a second time Customer Service is very important to me, and it should be to anyone looking for a vehicle especially. You want to be sure that the person selling you Customer Service is very important to me, and it should be to anyone looking for a vehicle especially. You want to be sure that the person selling you a car is doing there VERY best to make you happy. I bought a used car from Columbia Honda on 4/17/2015. Mark Sanders is not just a wonderful individual, but one of the best salesman in Missouri. I didn't just say in Columbia. Mark Sanders made sure that he would try to find the best car for my needs and he did just that. I ended up being in a car wreck just a week later. Mark never stopped reaching out to me to make sure I was happy. Once he found out about the car wreck, he still did he very best to keep me in the loop of new things on the lot that I might be interested in. He did it again. Just yesterday I was able to purchase another car from Columbia Honda. Thank you Mark for being so persistent and so helpful. Huge thanks also to Brad Cherry. Best in the business. :) More

Great sales guy Bought a used car from Columbia Honda and worked with Caleb White. Never felt pressured to buy NEW or any other car that I wasn't interested in. Cale Bought a used car from Columbia Honda and worked with Caleb White. Never felt pressured to buy NEW or any other car that I wasn't interested in. Caleb let me do the looking and answered every question about each car-- Jeep Honda Nissan. He was professional, not like what's conjured up in your mind when you hear "used car salesman". Love my vehicle.. Will certainly go back! More

outstanding customer service Went in for routine oil change & TJ the service manage went above and beyond to check over everything. He is always polite and friendly. I won't go an Went in for routine oil change & TJ the service manage went above and beyond to check over everything. He is always polite and friendly. I won't go anywhere else to have my honda worked on. More

Great experience at Columbia Honda in Missouri. Our recent experience buying a new CRV was the best yet thanks to Jim Robertson. You would have thought we were royalty by the way we were treated. Our recent experience buying a new CRV was the best yet thanks to Jim Robertson. You would have thought we were royalty by the way we were treated. But it didn't stop at the sales department. Columbia Honda has a jewel of a service department and in particular in T.J. Mitchell. Most service department employees would have rolled their eyes at all we were asking - not T.J. He helped us immeasurably and graciously with the numerous add-ons we wanted installed. He made it fun. T.J. is a great asset to Columbia Honda. Two thumbs up to all the folks at Columbia Honda. More

Wonderful Sales Staff Caleb White sold me the car that I have. I never thought that I would be able to afford a car like this but Caleb and the Finance Department did eve Caleb White sold me the car that I have. I never thought that I would be able to afford a car like this but Caleb and the Finance Department did everything possible and now I Have my great car!!! More

Great Honda Dealership. Great Bunch of guys to work with, best car buying experience I have ever encountered. Cant thank Mark Sanders ( our salesman ) enough for working hard Great Bunch of guys to work with, best car buying experience I have ever encountered. Cant thank Mark Sanders ( our salesman ) enough for working hard for our deal and catering to our every wish answered all our questions with great professionalism and great knowledge of Honda's, great man...Want to thank Patrick Darby for his excellent service for us on our Honda car purchase. If you go buy a new car or a great used car from Columbia Honda the guys will treat you like loyalty. Columbia Honda you have a great team.... More

Wow that was fast! My airbags finally came in, and I was expecting an hour wait or so. T.J. got me in and it was done quickly. I have always had a very pleasant experi My airbags finally came in, and I was expecting an hour wait or so. T.J. got me in and it was done quickly. I have always had a very pleasant experience when I have dealt with T.J. Thanks More

great service Brandon was friendly, professional, gave straightforward answers to my questions & was a pleasure to work with. He is knowledgeable in this field and Brandon was friendly, professional, gave straightforward answers to my questions & was a pleasure to work with. He is knowledgeable in this field and very enthusiastic. More