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Columbia Ford Kia - Service Center

Columbia, CT

4.8
1,357 Reviews

1,357 Reviews of Columbia Ford Kia - Service Center

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April 24, 2015

Accommodating as Always! Was 30 minutes late for appointment. The service folks were very helpful in getting me in and out in no time! They are always helpful and accommodatin More

by MaryR103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rachel Rolli
Apr 24, 2015 -

Columbia Ford Kia responded

Maryr103 Thank you for your review of our service department, glad we could be there for you and will continue to be in the future. Thank you, Michael Pahlas Service Manager

April 24, 2015

Making it happen Joe was able to work his magic and get my car in and out in a timely fashion. I can't recommend this team enough! More

by dgehen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 24, 2015 -

Columbia Ford Kia responded

SHAZAM !!!!!!!! Your car is fixed :) I'm glad we were able to make it happen.... Michael Pahlas service manager

April 21, 2015

Timely, for no appointment problem Added on maintenance while I was there, and they found an additional brake problem needing fixing when they were doing the normal maintenance, and did More

by phillippisani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Apr 21, 2015 -

Columbia Ford Kia responded

I'm glad we were able to take care of your brake issues in a timely manor. Also we would like to thank you for your time to submit this review :) Michael Pahlas, Service manager Columbia Ford KIA

April 19, 2015

Service reps are great. But my car was leaking the next day. bobby and all the other service reps are always friendly and helpful. Had a power steering line changed. The next day, an oily fluid was leaking a HUG More

by NoID
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
April 16, 2015

Oil change and inspection I have been coming to Columbia Ford for several years now. I believe they know what they are doing. We are planning a trip and need to be prepared. More

by Sewanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April 14, 2015

Service on my truck Needed standard service for my 1 year old truck. I have to say that ivwould utilize your service dept more if you were opened later at night and at l More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 15, 2015 -

Columbia Ford Kia responded

Chris we greatly appreciate you choosing us to service/maintain your truck. We are open till 7pm on Thursday nights for service and another option is if you work or live local within 15 miles or so we have drivers standing by that would be happy to pick up your truck and deliver back to you at no charge to you...... I would like to thank you personally for taking the time to rate us :) Michael Pahlas Service manager

April 12, 2015

Service and touch up from original sale The sales staff is exceptional and very well versed in the ford product line. Aaron is spot on and is one of the best stand up salesman that I have ev More

by Bill
Quality Of Work
Recommend Dealer
Yes
April 12, 2015

service and employees where excellent as usual Theresa has a nice personalty and is an excellent employee. You are lucky to have her working for you.It was a pleasure to talk to her. More

by teamster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 06, 2015

service work 2014 kia fuel filter needed to be replace ! Was not happy about this but your service department resured me. your survey is not friendly to work wit More

by barb833
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 06, 2015 -

Columbia Ford Kia responded

Dear barb833,, I would like to thank you for taking the time to respond to our survey, your feedback is helpful to improve yours as well as every other customers service experience. If you have any other questions about your fuel filter on your KIA fell free to contact me directly. Thank you, Michael Pahlas Service Manager

April 06, 2015

Thank you! Thank you for the great service! I waited while my car was services and did not have to wait long. Repair was needed and the service staff explained More

by vmtoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes