Columbia Ford Kia - Service Center

Work completed on time as anticipated. I called ahead to schedule a 45K miles service, left my car in the AM, was called by noon with work done. Also got a call prior to that advising abou I called ahead to schedule a 45K miles service, left my car in the AM, was called by noon with work done. Also got a call prior to that advising about needed uncheduled service, quoted price, gave me the option to have that done the same day or reschedule for the future. More

Transmission operation problem Tech performed software up date on transmission!the tech stated if the problem got worse to bring back.this has been an ongoing issue since purchase Tech performed software up date on transmission!the tech stated if the problem got worse to bring back.this has been an ongoing issue since purchase More

Oil Change It was totally satisfactory. I expected to have my wheel rotated, but was advised that was necessary, therefore, I presume I saved some money. I app It was totally satisfactory. I expected to have my wheel rotated, but was advised that was necessary, therefore, I presume I saved some money. I appreciated the safety check, tires, brakes, etc. More

Great Service Friendly and very professional. My vehicle was diagnosed and fixed within an hour. Great atmosphere, clean, pleasant, and did not feel uncomfortable Friendly and very professional. My vehicle was diagnosed and fixed within an hour. Great atmosphere, clean, pleasant, and did not feel uncomfortable while waiting for my car. Love this service department. More

Great work The work requested was performed as promised and completed ahead of schedule. I would recommend this dealer to others. This level of service has been The work requested was performed as promised and completed ahead of schedule. I would recommend this dealer to others. This level of service has been consistent on every visit, More

Great service They ran into a problem while servicing my vehical and were very print in notifying me of the delay. Very considerate and did agreat job on my car. They ran into a problem while servicing my vehical and were very print in notifying me of the delay. Very considerate and did agreat job on my car. More

Oil change I knew I was in trouble when the car had not moved at 0930 when I had a 0900 apt. Went in at 1045 to see where we were at. Found at that time that a I knew I was in trouble when the car had not moved at 0930 when I had a 0900 apt. Went in at 1045 to see where we were at. Found at that time that a recall had to be done. My displeasure is not with the work but the disregard of my time. No one came to me and said we had a recall and ask, did I have the time to take care of today. I left your dealership at 1130 after a simple oil change. See you next time Stu More

fix new car my husband went to service and they did know anything about a dent that was suppose to be fixed on my new car. They sent him down the road to the den my husband went to service and they did know anything about a dent that was suppose to be fixed on my new car. They sent him down the road to the dent place and they did not know anything. he came back to columbia and finally after 1 hour of driving around he was in the back of Columbia waiting for him. Service did not know anything about it. More

I never knew waiting at a dealership could be so much fun! Where do I start? From getting a last minute oil change and tire rotation, to the complimentary free coffee! You can't go wrong! Don't forget about th Where do I start? From getting a last minute oil change and tire rotation, to the complimentary free coffee! You can't go wrong! Don't forget about the thunderbird cafe! The food is out of this world! More

Easy to take your kids with you while getting an oil change. I have two young kids and I can't believe how much they enjoy going to the dealership. The service is amazing and when they say you will be out in an I have two young kids and I can't believe how much they enjoy going to the dealership. The service is amazing and when they say you will be out in an hour, they are not kidding. I had my oil change scheduled for 9:30am. We dropped the keys off at the service desk and went to the cafe. Not only does Columbia Ford have wonderful staff, but the cafe staff is just as wonderful! I have only been to the dealership 3 or 4 times in the past year and everyone remembers me and my kids. We sat down at in the cafe, I got my free cup of coffee and chatted with the cook. He is probably one of the most genuinely nice people I have ever met. After we completed some school work and had a snack, we wondered the dealership looking at all the new cars and even fed the fish. Yes, they have a mini indoor pond and allow the kids to feed the fish. Right at everyone was getting antsy, Rachel brought me my paperwork and told me I was all set. No fee for this oil change and tire rotation, so we hopped in the car and it was just 10:27am just about an hour as promised. Love this place! Thank you to all the staff who make the oil change experience so wonderful! More