Columbia Ford Kia - Service Center

Oil Change Joe in the service department at Columbia said he can do my oil change in 45 minutes, he got it done in 35. Excellent customer experince when buyin Joe in the service department at Columbia said he can do my oil change in 45 minutes, he got it done in 35. Excellent customer experince when buying the car and still receiving top knock customer service even in another department. Thank you for keeping my experiences extremely positive there at Columbia Ford KIA! -Byron Morgan More

Friendly, professional service at Columbia Ford I was just in for a routine oil change after a recent car purchase from Columbia Ford. It was my first such visit and everyone was professional and f I was just in for a routine oil change after a recent car purchase from Columbia Ford. It was my first such visit and everyone was professional and friendly. It was nice to have breakfast in the Café while I was waiting. More

Likely not be back for service To begin, I came in for the oil change with tire rotation special $40 offer. When I arrived I specifically asked to have the antifreeze topped off. W To begin, I came in for the oil change with tire rotation special $40 offer. When I arrived I specifically asked to have the antifreeze topped off. When I later took the time to review the paperwork, the tech never marked that he even looked at the level of antifreeze. I knew it was about empty walking in and had to fill it myself after my visit to Columbia Ford. The tech also marked off that all of my lights are fully functional. Again, he didn't look at the car because he would have noticed both parking lights and license plate light were out and I would have had them replace. He also stated my tires need to be replaced and marked that they are in the yellow zone, therefore he decided himself that it wasn't worth it to rotate them because the service desk would be talking me into new tires. When I cashed out, that gentleman told me my tires were in the red and there was zero tread left, as if I wouldn't be looking at them myself to see this was all wrong. The tires have used tread in their 18 months but they are clearly not bald. Regardless of when I plan to purchase new tires, a rotation is what I asked for and a rotation should have been completed. Neither the service desk nor the technician obviously cared to even look at my car in the manner of the paperwork they handed me and therefore I will likely not be returning for any services unless it's a basic free of charge recall. I also waited over an hour for this nonsense before I had to find out myself if the car was finished. No one thought it was necessary to leave the desk and find the 8 month pregnant woman uncomfortably waiting just around the corner. More

great customer service I have never had a complaint in reference to the services done on my vehicle from Columbia Ford. I am a satisfied customer. I trust the staff with the I have never had a complaint in reference to the services done on my vehicle from Columbia Ford. I am a satisfied customer. I trust the staff with the information and feed back that I receive reguarding my vehicle and the repairs and future repairs that my vehicle needs. More

Return Visit We had been getting service from Columbia Ford for years until we retired in 2009. Our town then got a Ford dealership which became more convenient as We had been getting service from Columbia Ford for years until we retired in 2009. Our town then got a Ford dealership which became more convenient as it was closer to get to. We travel all over the US with our F350 diesel truck & Redwood 5th wheel. So we have had had opportunities to have service in many Ford dealerships. We know good service. After several services not done to our expectations at our local dealer, we decided to go back to Columbia Ford, and we are very satisfied with their work. We have had two service visits to date, one for 30,000 miles and another for adjustment on our additional fuel tank that was not properly installed by dealer we purchased vehicle from. So far so good with the repairs to our tank. More

Oil Change Excellent service. Appointment was on time and the service was quick. It was just an oil change, so I am not sure what else I need to say here. Excellent service. Appointment was on time and the service was quick. It was just an oil change, so I am not sure what else I need to say here. More

Good Experience Service was performed quickly; vehicle was ready for time requested. Service person was friendly and courteous and explained the results of the vehicl Service was performed quickly; vehicle was ready for time requested. Service person was friendly and courteous and explained the results of the vehicle check up succinctly. More

Just check your owner's manual first! I called the Ford Dealer for an appointment to do scheduled 40K service on my Escape. When I dropped off the vehicle I was told several items were re I called the Ford Dealer for an appointment to do scheduled 40K service on my Escape. When I dropped off the vehicle I was told several items were recommended at 40K. Subsequently when I checked the owner's manual the transmission flushing was not due for over 100K more miles and a filter wasn't due for another 40K. Fool me once- next time I will make sure I read the manual and not rely on "Ford Dealer Service recommendation". I should have been informed about what was recommended by the manufacturer. More

This place is Amazing The only dealership where service is top notch and you can eat at a real deal lunch counter while you wait. Every dealership should make things this The only dealership where service is top notch and you can eat at a real deal lunch counter while you wait. Every dealership should make things this easy for customers. Thanks Theresa! More

Recall on parts They were prompt, informative, friendly and very helpful! Every need I have had so far has been handled efficiently and with care. I would highly re They were prompt, informative, friendly and very helpful! Every need I have had so far has been handled efficiently and with care. I would highly recommend this service department to everyone. More