Columbia Ford Kia

The building was amazing and my sales consultant Eric took the time to make sure I had every piece of info I needed during the purchasing process. It was an awesome experience and I most likely will be b took the time to make sure I had every piece of info I needed during the purchasing process. It was an awesome experience and I most likely will be back for my next car whenever that is. More

The trucks we looked at yesterday were very nice, but that is not what stuck out about our experience at Columbia Ford, it was the people - it was Eric Miller and his professional and friendly, considera that is not what stuck out about our experience at Columbia Ford, it was the people - it was Eric Miller and his professional and friendly, considerate manner. It was Rick, "the Internet Guy" that just made it impossible for us not to come down after his friendly manner on the phone. It was the way Eric took the time to show us around, to explain to us more about the dealership, it was the way he engaged us about our family and what brought us in there. All of it was an outstanding experience! We live within 20 minutes of 4 Ford dealerships and because of their sales people and their lousy service departments, we were actually considering NOT buying a Ford for our next purchase. Because of our dealings with Eric and Rick yesterday, our faith in the "blue oval" has been restored - even if your dealership is an hour away from home. :) More

I want to thank Tony Mauro again for going above and beyond to find us the exact Cutaway Van that we needed. We wanted a Ford E350 with a Supreme brand body with a full cab walk in door that is not as beyond to find us the exact Cutaway Van that we needed. We wanted a Ford E350 with a Supreme brand body with a full cab walk in door that is not as readily available in this area and we could not be happier with the van and service that we received. Thanks again, Kathy McMerriman More

All of my interactions with dealer personnel were very positive from service and sales all the way to the on-site cafe. I truly felt at home and I look forward to continuing our professional relationship positive from service and sales all the way to the on-site cafe. I truly felt at home and I look forward to continuing our professional relationship for service and future car purchases. This is the first time a dealer interaction left me looking forward to getting my next car. Job well done! More

From the time I walked into the showroom I was made to feel like a friend and not just a customer. The associate answered all my questions and helped me to make an informed decision. feel like a friend and not just a customer. The associate answered all my questions and helped me to make an informed decision. More

They lie to you over the phone and emails just to get you on the show room. Very poor service. When I was there I saw and heard two other customers have a disagreement with there sales men. Poor sales and ma on the show room. Very poor service. When I was there I saw and heard two other customers have a disagreement with there sales men. Poor sales and management services. Would not suggest going to see Eric miller and his sales team . Stay away. More

Dealership personnel were a pleasure to deal with. I never like the process of purchasing a car, because I never feel like a "great" deal, and even this time I wonder if I could have done better on the never like the process of purchasing a car, because I never feel like a "great" deal, and even this time I wonder if I could have done better on the trade in by negotiating harder or selling it myself for a few thousand more. But....it was as pleasant or more pleasant than other sales transactions I've been involved with and would likely go back. The new purchase was 'eased' by my companys Ford X-plan which took lots of the "pain" out. Hal Miller the sales consultant was a pleasure to deal with, as was Matt in finance. Jake was my email contact literally for months and did a good enthusiastic job of following up without being a pest. I also visited a competitor in Hartford, and Columbia Ford just felt much more comfortable. One very minor issue; the truck railing cap has a piece that is not fully inserted and a discerning eye can see that the cap is not fully in. I'll likely try to get that addressed when I bring it in for an oil change. More

Pleasant and easy to do business with Dave and Matt. I especially appreciate the customer education on the new hybrid C-Max. It is a great car. Thank you! especially appreciate the customer education on the new hybrid C-Max. It is a great car. Thank you! More