Columbia Ford Kia

Gates Does Get It I have purchased a lot of cars over the years and these guys are the best. I give .the highest marks to all departments. The Thunderbird Café is a rea I have purchased a lot of cars over the years and these guys are the best. I give .the highest marks to all departments. The Thunderbird Café is a real plus. Great food and relaxed atmosphere. Dave and Kate make it a very pleasant experience. Aaron, Chris M. and Jake worked together to make my complicated purchase happen....Fred L. More

Great People Great Dealership! This was the easiest experience of purchasing a vehicle I have ever had! Everything went smooth, very courteous staff, awesome service! Special thanks This was the easiest experience of purchasing a vehicle I have ever had! Everything went smooth, very courteous staff, awesome service! Special thanks to Matt and Chris for all their help! More

New F-350 Pleasantly surprised by the sales and service departments. Very proffesional..great diner there too....service department is huge....great food also Pleasantly surprised by the sales and service departments. Very proffesional..great diner there too....service department is huge....great food also at the diner in house.... More

Great Dealership In the last few months I have bought two new vehicles from Columbia Ford, the first experience blew me away with how great everybody from the first pe In the last few months I have bought two new vehicles from Columbia Ford, the first experience blew me away with how great everybody from the first person to greet me at the front door to the finance manager Chris Messier who is just an awesome guy. That is what brought me back to buy a second vehicle from them, the second experience was even better than the first and the next vehicle that I buy will definitely be from Columbia Ford. More

good experience friendly service, no nonsense, got me in my car that day..it did take a little while but I can understand that seeing how they needed to clean and sim friendly service, no nonsense, got me in my car that day..it did take a little while but I can understand that seeing how they needed to clean and simonize my car, overall very good experience, me and my family will definitely be back More

A different kind of car buying experience No nonsense pricing, clean establishment with excellent sales representatives and managers. Excellent selection of cars with a hassle free buying pro No nonsense pricing, clean establishment with excellent sales representatives and managers. Excellent selection of cars with a hassle free buying process in a unique environment. My wife and I purchased our 2nd and 3rd vehicles from this dealership and for the 2nd and 3rd time I would recommend them above any other dealership we have dealt with in CT. They worked hard for us, not only for the sale but because they are genuinely nice people. Thank you again guys! Special thanks to Eric Miller, he will have our business and referrals for life. Also, thanks to Chris Messier, and Jake Gurzler. More

Sale of our 2015 Ford Explorer Jacob Gurzler has just sold us our third Ford vehicle and we would not purchase from any one else but Columbia Ford. Best customer service we hav Jacob Gurzler has just sold us our third Ford vehicle and we would not purchase from any one else but Columbia Ford. Best customer service we have ever had! More

Outstanding expierience My dealings with the staff at Columbia Ford Lincoln KIA are that the men and women of this dealership truly care for each customer that comes to this My dealings with the staff at Columbia Ford Lincoln KIA are that the men and women of this dealership truly care for each customer that comes to this dealership. My personal experience through this dealership were met by Aaron Guilbeault, Matt , Jake, and Chris. Each employee went above and beyond to make my purchase excellent. More

Customer Service is awful My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I share My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I shared with Mr. Mauro that the vehicle was being purchased to install a snow plow. We continued with the finalization of the purchase, when Mr. Mauro asked whether I would be interested in a extended warranty, I replied that I would as I was purchasing a used truck. It all went to crap after that! I took my vehicle that I just bought and left for my summer home in Maine where I stay for the summer. On my trip I found the door cover to the gas cap faulty and the CD player non-functioning along with the passenger side window motor not working. At this time I figured that I wasn't going to drive back over four hundred miles to address these issues, that I would do it when I returned to the area which I did. I was told by Ms. Theresa Gendreau the Service Writer that the window motor would be covered under the extended warranty but that the gas door cover and the CD would not be. I then asked why the gas cap cover would not be covered under the original sales warranty? The answer was because I didn't bring it back within the allotted time. I would have had to travel back over four hundred miles and another four hundred miles plus back to have something done about it. My thought was if they would have done the necessary repairs if I stayed in the area that they would do the repairs when I returned. I then was told that I would have to speak to the sales manager whom also told me that there was nothing that he could do. Through all of this never once did they offer any resolution to any issues I was having. The best part is when I actually read the extended warranty in the exclusion section and discovered that it states that if you use your vehicle for snow plowing that it would void any warranty. REMINDER - I told the salesman that I was purchasing this truck for snow removal. I spoke to the salesman about this and he did not recollect that in our conversation and also he would not know what is covered and what is not covered in a warranty! How can he sell something that he knows nothing about? I was then told that I could cancel the extended policy. Why would I want to pay for something that was worthless? Of course the cancellation would have to be prorated and a fee of $25.00 would have to be charged. Can you imagine my displeasure at this time? Jake the gentleman who was dealing with the cancelation reached in his own pocket to give me the fee because I was so upset. I at that time said that I thought that he was making this out to be a joke which was far from where I was. I refused his offer. Once they got my money and there was nothing left to do or say I departed Columbia Ford - NEVER TO RETURN. Glenn Beaulieu A Completely Dissatisfied Buyer More

Juan from Stamford EXCELLENT DEALERSHIP TO BUY FROM!! Great experience when buying at Columbia Ford. Very quick response on our credit application. Very nice facility and nice family waiting area. Very fr Great experience when buying at Columbia Ford. Very quick response on our credit application. Very nice facility and nice family waiting area. Very friendly staff. It was really worth it to drive from Stamford to Columbia CT Thanks for your service! Would really buy again from them. More