Columbia Ford Kia

Customer Service is awful My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I share My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I shared with Mr. Mauro that the vehicle was being purchased to install a snow plow. We continued with the finalization of the purchase, when Mr. Mauro asked whether I would be interested in a extended warranty, I replied that I would as I was purchasing a used truck. It all went to crap after that! I took my vehicle that I just bought and left for my summer home in Maine where I stay for the summer. On my trip I found the door cover to the gas cap faulty and the CD player non-functioning along with the passenger side window motor not working. At this time I figured that I wasn't going to drive back over four hundred miles to address these issues, that I would do it when I returned to the area which I did. I was told by Ms. Theresa Gendreau the Service Writer that the window motor would be covered under the extended warranty but that the gas door cover and the CD would not be. I then asked why the gas cap cover would not be covered under the original sales warranty? The answer was because I didn't bring it back within the allotted time. I would have had to travel back over four hundred miles and another four hundred miles plus back to have something done about it. My thought was if they would have done the necessary repairs if I stayed in the area that they would do the repairs when I returned. I then was told that I would have to speak to the sales manager whom also told me that there was nothing that he could do. Through all of this never once did they offer any resolution to any issues I was having. The best part is when I actually read the extended warranty in the exclusion section and discovered that it states that if you use your vehicle for snow plowing that it would void any warranty. REMINDER - I told the salesman that I was purchasing this truck for snow removal. I spoke to the salesman about this and he did not recollect that in our conversation and also he would not know what is covered and what is not covered in a warranty! How can he sell something that he knows nothing about? I was then told that I could cancel the extended policy. Why would I want to pay for something that was worthless? Of course the cancellation would have to be prorated and a fee of $25.00 would have to be charged. Can you imagine my displeasure at this time? Jake the gentleman who was dealing with the cancelation reached in his own pocket to give me the fee because I was so upset. I at that time said that I thought that he was making this out to be a joke which was far from where I was. I refused his offer. Once they got my money and there was nothing left to do or say I departed Columbia Ford - NEVER TO RETURN. Glenn Beaulieu A Completely Dissatisfied Buyer More

Juan from Stamford EXCELLENT DEALERSHIP TO BUY FROM!! Great experience when buying at Columbia Ford. Very quick response on our credit application. Very nice facility and nice family waiting area. Very fr Great experience when buying at Columbia Ford. Very quick response on our credit application. Very nice facility and nice family waiting area. Very friendly staff. It was really worth it to drive from Stamford to Columbia CT Thanks for your service! Would really buy again from them. More

Car buying experience This dealership worked with us and made it a simple process. Would buy again from Columbia ford. They actually listened to my wife and I and put toget This dealership worked with us and made it a simple process. Would buy again from Columbia ford. They actually listened to my wife and I and put together a competitive deal. More

Customer Service Is Number One We had a fantastic experience! Customer service is very obviously number one with everyone we encountered at Columbia Ford! We will be back for our ne We had a fantastic experience! Customer service is very obviously number one with everyone we encountered at Columbia Ford! We will be back for our next purchase! More

Consistent Excellence! I have bought my last several vehicles (at least the last four) from John Senick and every single time he has provided an excellent experience. John i I have bought my last several vehicles (at least the last four) from John Senick and every single time he has provided an excellent experience. John is very friendly and knowledgeable and has gone above and beyond in helping us find the right match in each of these car buying experiences. He listened closely to the goals and concerns specific to each of the buying events, then applied these in helping us locate a vehicle that met all our goals and expectations. Whether it was a new or used vehicle, passenger car, mini van or truck, he has always made sure to find the right match that fit our needs and our budget. On two occasions he was able to locate a brand new vehicle at a better value then similar used vehicles. I will most certainly, without any hesitation, get in touch with John when it is time for us to replace our next vehicle. More

Exceptional Lucas Veo went above and beyond exceptional service and Matt Newhouse was instrumental in making this transaction occur despite the many difficult obs Lucas Veo went above and beyond exceptional service and Matt Newhouse was instrumental in making this transaction occur despite the many difficult obstacles we encountered More

Friendly, Professional, & Personable Very accommodating service. Salesperson, Chris Magnano, was very friendly, knowledgeable, and promptly returned calls & texts. Chris invested the time Very accommodating service. Salesperson, Chris Magnano, was very friendly, knowledgeable, and promptly returned calls & texts. Chris invested the time to find the best vehicle match for me. Dale Thompson, affectionately referred to as "Badger", was very knowledgeable about the auto industry and provided good advice on how to deal with insurance claims for damaged vehicles. General Sales Manager, Chris Messier, is a very personable family man who is hard not to like. Columbia Ford Kia has an Enterprise car rental on premises and they made arrangements to return my car rental on my behalf, even though the rental was from an Enterprise in Colchester. On the day of delivery, my bank wouldn't clear the insurance check that I needed for my down payment until the next day. Columbia Ford Kia let me drive home my car with a dealer plate until the check cleared. Also, Chris took the time to explain every feature of the vehicle. He even set up the Bluetooth connection between my phone and the car. Overall, I highly recommend Columbia Ford Kia. The team is courteous, professional, and accommodating. If you're thirsty, they have plenty of cold, bottled water compliments of the house. More

Thoroughly Delighted with Columbia Ford A great group of people providing excellent service. Friendly, knowledgeable and honest service. My only regret is the years I've wasted dealing with A great group of people providing excellent service. Friendly, knowledgeable and honest service. My only regret is the years I've wasted dealing with other dealerships More

Very good first time car buying experience I came in for used car however after reviewing my options I decided to go with the new car. The staff was very helpful to me when picking out an affor I came in for used car however after reviewing my options I decided to go with the new car. The staff was very helpful to me when picking out an affordable car. It was more than I expected to pay however I feel confident that I received a fair deal. The incentives from Ford helped as well as the staff's information. Mike Howard was very nice and helpful as a sales representative and I would recommend him as well as the dealership. More

Used Car Talk I set up an appointment to meet with John regarding a used 2011 Altima 2.5SL that they had listed. John was an absolute gentlemen during the entirity I set up an appointment to meet with John regarding a used 2011 Altima 2.5SL that they had listed. John was an absolute gentlemen during the entirity of the process, start to finish. I felt very comfortable in talking with him and there was no pressure at all. In the end we were no able to agree on a price for the vehicle so I did not buy it, despite that I would still highly recommend talking with him if you are going to go to this dealership. Excellent experience indeed. More