Columbia Ford Kia

Customer Service Is Number One We had a fantastic experience! Customer service is very obviously number one with everyone we encountered at Columbia Ford! We will be back for our ne We had a fantastic experience! Customer service is very obviously number one with everyone we encountered at Columbia Ford! We will be back for our next purchase! More

Consistent Excellence! I have bought my last several vehicles (at least the last four) from John Senick and every single time he has provided an excellent experience. John i I have bought my last several vehicles (at least the last four) from John Senick and every single time he has provided an excellent experience. John is very friendly and knowledgeable and has gone above and beyond in helping us find the right match in each of these car buying experiences. He listened closely to the goals and concerns specific to each of the buying events, then applied these in helping us locate a vehicle that met all our goals and expectations. Whether it was a new or used vehicle, passenger car, mini van or truck, he has always made sure to find the right match that fit our needs and our budget. On two occasions he was able to locate a brand new vehicle at a better value then similar used vehicles. I will most certainly, without any hesitation, get in touch with John when it is time for us to replace our next vehicle. More

Exceptional Lucas Veo went above and beyond exceptional service and Matt Newhouse was instrumental in making this transaction occur despite the many difficult obs Lucas Veo went above and beyond exceptional service and Matt Newhouse was instrumental in making this transaction occur despite the many difficult obstacles we encountered More

Friendly, Professional, & Personable Very accommodating service. Salesperson, Chris Magnano, was very friendly, knowledgeable, and promptly returned calls & texts. Chris invested the time Very accommodating service. Salesperson, Chris Magnano, was very friendly, knowledgeable, and promptly returned calls & texts. Chris invested the time to find the best vehicle match for me. Dale Thompson, affectionately referred to as "Badger", was very knowledgeable about the auto industry and provided good advice on how to deal with insurance claims for damaged vehicles. General Sales Manager, Chris Messier, is a very personable family man who is hard not to like. Columbia Ford Kia has an Enterprise car rental on premises and they made arrangements to return my car rental on my behalf, even though the rental was from an Enterprise in Colchester. On the day of delivery, my bank wouldn't clear the insurance check that I needed for my down payment until the next day. Columbia Ford Kia let me drive home my car with a dealer plate until the check cleared. Also, Chris took the time to explain every feature of the vehicle. He even set up the Bluetooth connection between my phone and the car. Overall, I highly recommend Columbia Ford Kia. The team is courteous, professional, and accommodating. If you're thirsty, they have plenty of cold, bottled water compliments of the house. More

Thoroughly Delighted with Columbia Ford A great group of people providing excellent service. Friendly, knowledgeable and honest service. My only regret is the years I've wasted dealing with A great group of people providing excellent service. Friendly, knowledgeable and honest service. My only regret is the years I've wasted dealing with other dealerships More

Very good first time car buying experience I came in for used car however after reviewing my options I decided to go with the new car. The staff was very helpful to me when picking out an affor I came in for used car however after reviewing my options I decided to go with the new car. The staff was very helpful to me when picking out an affordable car. It was more than I expected to pay however I feel confident that I received a fair deal. The incentives from Ford helped as well as the staff's information. Mike Howard was very nice and helpful as a sales representative and I would recommend him as well as the dealership. More

Used Car Talk I set up an appointment to meet with John regarding a used 2011 Altima 2.5SL that they had listed. John was an absolute gentlemen during the entirity I set up an appointment to meet with John regarding a used 2011 Altima 2.5SL that they had listed. John was an absolute gentlemen during the entirity of the process, start to finish. I felt very comfortable in talking with him and there was no pressure at all. In the end we were no able to agree on a price for the vehicle so I did not buy it, despite that I would still highly recommend talking with him if you are going to go to this dealership. Excellent experience indeed. More

Great Experience! Super easy to work with, lots of help through every step of the process. Great deal on a great car and walked me through all the features of the car! Super easy to work with, lots of help through every step of the process. Great deal on a great car and walked me through all the features of the car! More

my experience at columbia ford kia I purchased 2 cars since last oct. , and I plan on purchasing my wife a new car this summer. I would never consider going anywhere else after my very I purchased 2 cars since last oct. , and I plan on purchasing my wife a new car this summer. I would never consider going anywhere else after my very good experience with columbia ford kia. More

100% Satisfied....Excellent customer service level by Allen!!! His sincere empathy and understanding of my situation (negative equity with a vehicle purchased from another dealer) along with his knowledg Allen!!! His sincere empathy and understanding of my situation (negative equity with a vehicle purchased from another dealer) along with his knowledge and experience made my decision to purchase very easy. I appreciate how Allen gave me several options to improve my financial dilemma and how he was very genuine in making honest and practical suggestions to improve my situation. After I reached my decision to purchase, Allen (and Matt in Financing) went above and beyond when processing the sale and my new car delivery great. I felt like my interests and financial complications were taken very seriously and there was no feeling at any time of a dealership just trying to push a new car on me. As a result of the positive experience and professionalism carried out by Allen and staff, I am convinced that Columbia Ford is where I would like to develop a long term relationship with for future car purchases (my kids and girlfriend). Great job by all! More