Columbia Ford Kia

Oil change and diagnosis Great fast service. Excellent attitude. Diagnosed issue fix led it then did lube oil filter with tire rotation. All in about 2 hrs time. Thank You! Great fast service. Excellent attitude. Diagnosed issue fix led it then did lube oil filter with tire rotation. All in about 2 hrs time. Thank You! More

Easiest purchase ever I went into the dealership on the 24th of March to look at the Kia Soul and drove out with it on the 25th. At no point did I feel pressured or forced I went into the dealership on the 24th of March to look at the Kia Soul and drove out with it on the 25th. At no point did I feel pressured or forced into anything, and they were very attentive and aware of exactly what I wanted and what my budget was. It's been quite a few years since I bought a new car and I was amazed at how painless and easy they made the process, despite me having some circumstances they might not deal with every day. The shop is very comfortable and accommodating, and put me at such ease, I was able to catch a nap while they worked with the banks for my approvals. I don't see a reason to ever go to another dealer over this team. More

Excellent visit as always Columbia ford service department is always friendly n courteous. I am always completely satisfied with my visits and overall experience with Columbia Columbia ford service department is always friendly n courteous. I am always completely satisfied with my visits and overall experience with Columbia ford. It's the only dealership I will go to for all my Ford needs. More

Great Customer Care They go out of their way to take care of their customers! I always feel confident that the repair to my vehicle was done with accuracy, care and pride They go out of their way to take care of their customers! I always feel confident that the repair to my vehicle was done with accuracy, care and pride. More

Awesome! Eric was excellent all around even stayed late when we bought out car an showed me many different options before we decided on a car an was very knowl Eric was excellent all around even stayed late when we bought out car an showed me many different options before we decided on a car an was very knowledgeable! He was very nice! All around great person to deal with! Highly recommend this dealership!! Thank you so much!!! More

Prompt attention received! I really appreciated Bob's attention to my passenger door that wouldn't shut or open. He arranged immediate attention,and a service solution, as a ser I really appreciated Bob's attention to my passenger door that wouldn't shut or open. He arranged immediate attention,and a service solution, as a serious event may have occurred. More

Electrical gremlin Thank you for finding the electrical problem in my Focus. I had visions of this problem being an ongoing issue for weeks or months. Thanks to t Thank you for finding the electrical problem in my Focus. I had visions of this problem being an ongoing issue for weeks or months. Thanks to the 'detective work' and persistence of the technician (Kevin... I think). I drove my Focus 600 miles the next day - I am confident it is fixed. Thank you again. More

Service Experience No problems at all with my recent visit. Just a small comment though... I spent many years with GMC. It was a difficult decision for me to movin No problems at all with my recent visit. Just a small comment though... I spent many years with GMC. It was a difficult decision for me to moving over to Ford. While with GMC, all of my service had been performed by Scranton Motors. I truly loved their service. The one thing I enjoyed the most was the washing of my vehicle. Every time I went for service and when the service was complete, Scranton motors would bring my vehicle around and the vehicle had been washed. I enjoyed that part the service the most. Scanton Motors knew that whenever one of their vehicles left the lot clean and shinny it was truly a reflection on them. What a great idea. It not only made me feel good but when I drove down the road everyone one would check out the newly washed shinny vehicle. So, whatever little it cost to wash my vehicle was well worth the effort. More

Sales I recently went into the dealership to make a purchase but was tight on time so surprisingly the sales person listened and told us he would run the di I recently went into the dealership to make a purchase but was tight on time so surprisingly the sales person listened and told us he would run the different senerios and have the information for us the following day. What I hate the most is someone who ignores a request and doesn't follow through. I walked into the dealership the following day and to my surprise the information was presented. With a couple of minor obstacles out of the way we made a purchase. So far we have had some additional things come up requiring us to have further contact with the sales team and still they go out of there way to ensure our confidence stays with them. After all we might go back and buy another vehicle right? Guess what we did! There is one thing in my opinion that needs to be addressed and that is access to the window sticker through the web site, Is not available. Thank you Aaron Guilbeault and the Columbia Ford sales team. More

leasing a ford Everyone was super nice and friendly. They made the stress over buying a new car not so bad. I will be going back for my next lease. Thank you to Jak Everyone was super nice and friendly. They made the stress over buying a new car not so bad. I will be going back for my next lease. Thank you to Jake for putting up with me and my 3 year old. He wants to come back to feed the fish again! More