Columbia Ford Kia

Feel like I'm being misled when dealing with dealership When my wife and I purchased our expedition at Columbia ford we paid for upgrades, warranties, etc. which caused the truck to get taxed at a higher st When my wife and I purchased our expedition at Columbia ford we paid for upgrades, warranties, etc. which caused the truck to get taxed at a higher state percentage then the norm, so the purchase was not a small one. Upon receipt of our upgrades to truck (not Ford parts, items sold at Walmart) I had to write the dealership and complain about the bait and switch tactic done which ultimately resulted in the Ford parts being installed in a brand new vehicle vs. aftermarket Walmart quality parts. Today, 12/12/15, after calling months ago (about 15k miles on truck) to discuss what I felt was a problem with the truck, I brought the truck in for tires and alignment. I had expressed my concern that the tires were wearing very unevenly and my doubt to a major alignment problem as there were no signs of it. I had called several tire places, including my hometown Ford dealer, and decided since the truck was purchased at Columbia Ford that if there was a problem its best to have the tires / alignment check done there (even though it was more expensive). The appointment was made for 12:30 with a 2 hour time to complete provided to me when scheduling visit. I took time off from work (unpaid) and brought the truck in. Rather than sitting for 2 hours my wife and I went to lunch and returned 2 hours later. When we saw the truck I was amazed that it hadn't even been touched and was in the same parking spot we left it. I visited the service desk and spoke to the person that scheduled our appointment on the phone. What I was told left me speechless when they stated they were unaware it was here. As I had taken time off from work (unpaid) and I had an appointment an hour away which required me to leave Columbia by 4 PM I was rather mad as the service folks attempted to state it was my fault they didn't know it was there. How anyone that had my keys could say that is mind boggling. They stated they would start it soon and I would be able to leave by 4 PM, at this point much less than the estimate I was originally given. I stated ok but expressed again that I was very concerned about the alignment and / or what may have caused the tires to go bald from middle to the outer side of the tires. When I was told it was done, in a little over an hour, after discussing payment, I asked the obvious question of the day about the alignment since nothing was said. I was told everything was fine. I looked through the receipt and saw no report for the alignment statistics (pre and post). It was for this one reason I brought the truck to Columbia ford (recall my earlier statement). I was told everything was ok and when I explained again why I brought the truck to Columbia I was told that the printer for the alignments had just broken. When I asked what the settings were the service advisor said they had been deleted. When I asked to speak with the service tech that performed the work they stated they were too busy. No offense, I don't believe anything I've been told and I am told to "trust" Columbia Ford. The ONLY other time I was told that I was blatantly lied to and had to point out how a bait and switch tactic that I paid handsomely for was performed. I honestly feel that the dealership is covering up something that will result in further premature tire wear costing me more money then I should be spending with such a young vehicle with so few miles. In my mind I have two options. First, take it to another place of business and have a full 4 wheel alignment be performed ensuring they know why I'm there. Second, have Columbia Ford perform another 4 wheel alignment, free of charge, and provide me the paperwork / report that I made blatantly clear was the reason it was at the dealership today. If I don't hear from Columbia Ford by the End of Day, December 29th, a week away, I will pursue option 1 above and then submit my bill to the dealership for reimbursement. I will also be reaching out to the better business bureau on 30th to submit a full report of the initial non-ford parts being installed in a new truck and this recent "trust me" experience where I feel like I was being lied to my face. I don't write reviews like this ever, oddly enough the only two I can recall are both revolving around dealings with Columbia Ford. Thank you, I'm sure you have record who had a 12:30 PM appointment for 4 new Continental tires with 4 wheel alignment. More

Excellent service Had a vehicle in stock that met my needs. Sales personnel were polite and answered any and all questions. As an aside, this online survey does not w Had a vehicle in stock that met my needs. Sales personnel were polite and answered any and all questions. As an aside, this online survey does not work with Google Chrome. More

Saleman was great! Tony in sales is always very helpful. We use him for all of our purchases. Always works us a great deal. Gets the deals done quick. Tony in sales is always very helpful. We use him for all of our purchases. Always works us a great deal. Gets the deals done quick. More

CD PLAYER Very good service , on time polite and understanding of the problem . Nice waiting room and great a cafe , and free coffee . Repair was comp. in tim Very good service , on time polite and understanding of the problem . Nice waiting room and great a cafe , and free coffee . Repair was comp. in time promise. Thank you . More

Good time I went in for an oil change. it went very well I made an appointment they were on time the wait was practically nothing. they checked my fuilds and go I went in for an oil change. it went very well I made an appointment they were on time the wait was practically nothing. they checked my fuilds and got me back on my way very nice guys over there. More

Qwik n easy Called and made an appointment for the recommended 25K service check. Showed up a bit early to complete the paperwork. Theresa checked the truck his Called and made an appointment for the recommended 25K service check. Showed up a bit early to complete the paperwork. Theresa checked the truck history to find that since the tires had been rotated at last check, they'd be rotated next @ 30K. The truck was taken in on time and oil change and safety check were completed in ~ 25 minutes. Theresa made check-in & checkout easy. More

Best customer service for buying a new car Had such a great experience purchasing a new car from Columbia Kia. Steve, Jimmie and Jake were great - very sincere and took time to explain everyth Had such a great experience purchasing a new car from Columbia Kia. Steve, Jimmie and Jake were great - very sincere and took time to explain everything. The dealership has such a nice atmosphere as well. Definitely recommend going to this dealership before you go anywhere else. The fresh baked cookies don't hurt either! More

Love the Escape. The sales team were very friendly & eager to please, We needed a new vehicle and were given choices based on our budget. Steve represented the deale The sales team were very friendly & eager to please, We needed a new vehicle and were given choices based on our budget. Steve represented the dealership very well with his knowledge of the vehicles. We had decided on an Escape which will serve us well. Jake was very knowledgeable and helped us to decide which for us was the best way to finance our Escape. More

Another great experience Every time I come in for service every expectation is met. From explaining what will be done, what if anything was found and any other information. Th Every time I come in for service every expectation is met. From explaining what will be done, what if anything was found and any other information. The staff are great to work with. More

Most painless purchase of a car, EVER!!!!!!! Very professional staff. Clear and precise explanations during every phase of the purchase. Very knowledgeable of the vehicle's features, options and Very professional staff. Clear and precise explanations during every phase of the purchase. Very knowledgeable of the vehicle's features, options and functions. Excellent experience. A+++++ More