Columbia Ford Kia

Best Experience Third new Ford truck over the past eighteen years; different CT dealer each time. Columbia Ford was the best experience so far. I found them to be ver Third new Ford truck over the past eighteen years; different CT dealer each time. Columbia Ford was the best experience so far. I found them to be very friendly and well organized. They moved at my pace and were responsive to my needs. I knew what I wanted right down to the options and color. When we couldn't find those exact features, they placed an order from the factory. Three visits in all; one to shop, another to purchase, and the last to pick up my new truck. No pressure, no hassles and no surprises. More

Great service The staff I dealt with were very friendly and knowledgeable. The service was quick and efficient and I was given a full description of the work that w The staff I dealt with were very friendly and knowledgeable. The service was quick and efficient and I was given a full description of the work that was done on my vehicle. More

Oil change Very friendly staff with fast quality service . The cafe was clean and staff was also patient and helpful. Overall great experience. Will definitely r Very friendly staff with fast quality service . The cafe was clean and staff was also patient and helpful. Overall great experience. Will definitely return again. More

prompt and polite service We called about an issue with our car. They gave us the time/day slot we needed. The car was ready when they said it would be and actually communica We called about an issue with our car. They gave us the time/day slot we needed. The car was ready when they said it would be and actually communicated during that day. More

Engine light Appointment was kept and on time. Arrived early and was out early. Was kept updated on price and work needed along with the details of what was comp Appointment was kept and on time. Arrived early and was out early. Was kept updated on price and work needed along with the details of what was completed. More

30,000 mile check I have always had courteous and timely service from this dealership. John indicated I may need new filters, but it turned out that they were not nee I have always had courteous and timely service from this dealership. John indicated I may need new filters, but it turned out that they were not needed at that time. Rather than replacing them anyway (which I thought was going to happen), they were very honest with me. More

Routine service Had multiple items repaired, very happy with the service dept & the work they provided. Issue w/ FORD for not issuing routine vehicle computer system Had multiple items repaired, very happy with the service dept & the work they provided. Issue w/ FORD for not issuing routine vehicle computer system updates at no cost. More

Efficient and friendly! Bobby made the whole experience extremely painless and easy! He is friendly and efficient at what he does! Great help! Would definitely recommend to o Bobby made the whole experience extremely painless and easy! He is friendly and efficient at what he does! Great help! Would definitely recommend to others More

Fair treatment My visit was a positive experience. The salesman who helped me was polite, attentive and knowledgeable and found answers to questions that he himself My visit was a positive experience. The salesman who helped me was polite, attentive and knowledgeable and found answers to questions that he himself wasn't certain of. I felt that I was treated fairly. More

Fast, thorough and courteous. Unexpected repairs and maintenance were done quickly. The complimentary ride to and from my house was very convenient. The driver and maintenance re Unexpected repairs and maintenance were done quickly. The complimentary ride to and from my house was very convenient. The driver and maintenance representative were very helpful and friendly. More