Columbia Ford Kia

Prices or rediculus Well let’s start with diagnosis. Told not the starter or alternator. So had them Change battery . Then was told it’s the alternator at a price of $400 Well let’s start with diagnosis. Told not the starter or alternator. So had them Change battery . Then was told it’s the alternator at a price of $400. Plus 4 hours labor ridiculous. Then was Told cabin filter needed to be changed and brakes needed to have work done . Car was there for a checkup two months earlier oil change and to have brakes looked at all was ok at that time. so for a battery and a alternator plus labor $1195 very unexceptable. Then while driving the day later the car stalls again in traffic.very unsatisfied . More

Very pleasant employees I have now bought 3 cars from Gates. The employees are always very pleasant. I would recommend more of an initial outreach to repeat customers to r I have now bought 3 cars from Gates. The employees are always very pleasant. I would recommend more of an initial outreach to repeat customers to reward their loyalty and encourage them to make their next purchase there, as well. I wasn't offered any sort of reduction, or increase benefit, and when I mentioned my disappointment, I was asked if I had asked for any. If my continued patronage is valued, I shouldn't have to ask, it should be offered. For me, the monthly payments, and not the total price tag, were my main concern, and I made it clear that I was looking to keep the payments around $150. When the financing came in at the top of the forecast range, no effort was made to lower it, until I expressed my dissatisfaction. Ultimately, the amount offered for my trade was increased, and the price lowered, for a combined $500, which was appreciated, but I would have felt more valued as a customer if I hadn't had to haggle for it. I don't pick up the car until Tuesday, so I can't yet express an opinion on the car, but I am optimistic, and believe that I will come to Gates for my next car, as much for the employees, as anything else. I also think a more realistic estimate of times, when getting a customer to come in to fill out paperwork, would be an improvement. Much like when I closed on my Wife's Kia, I was asked to come in for about 1/2 an hour, to complete paperwork, and it ended up taking about 1-1/2 hours. I expected it, this time, but I still found it annoying. Like everyone, my time is valuable, and I would feel that the dealership felt the same if they gave me an honest expectation of how long it will take to get things done. These are meant to be suggestions to improve the next customer's experience, more than a complaint. Ultimately, I ended up buying a car for more than I wanted to spend, with features I didn't want, and I hope that I get as much out of it as I did my last car. If I do, I will be back for my next car, I am sure. More

They went above and beyond to make this deal happen! This is this 5th vehicle I have purchased from Columbia Ford since 2011. There is a reason for that: Excellent customer service and doing whatever it This is this 5th vehicle I have purchased from Columbia Ford since 2011. There is a reason for that: Excellent customer service and doing whatever it takes to get the deal done and make the customer happy! More

Maty is always a great person to work with We had a great experience working with Matt, Matt is very helpful in guiding through new app's & making sure you understand before he sends you on you We had a great experience working with Matt, Matt is very helpful in guiding through new app's & making sure you understand before he sends you on your way. I look forward to working with him again in three years. More

Another great experience. I give this dealer a 5 star rating because this is my fourth car I have purchased here. The salesman go totally out of there way to help you. They are I give this dealer a 5 star rating because this is my fourth car I have purchased here. The salesman go totally out of there way to help you. They are up front and honest and everything is disclosed to you. From start to finish they are a class act and the only dealership I go to and trust. More

Successful purchase F250 Lariat Great sales staff, salesman, finance manager and sales Manager.. salesman worked way past closing time so there was not pressure. We went on a test dr Great sales staff, salesman, finance manager and sales Manager.. salesman worked way past closing time so there was not pressure. We went on a test drive and he answered many questions. The sales Manager followed up with personal e-mail thanking us for the visit. We took a couple of days considering the deal and verifying that the truck had the options we were looking for. A second visit Luis pulled the truck out of the line up to compare with ours. We are sold and in the final stage before taking delivery. Before we left the first oil change was setup as part of the 2 year maintenance plan a nice touch. More

Great Dealership I had an exceptional experience at Columbia Ford. The advisor is so helpful and he is very kind. Thank you very much! I have a good conversation with I had an exceptional experience at Columbia Ford. The advisor is so helpful and he is very kind. Thank you very much! I have a good conversation with the advisor! More

Sheehan 2012 F150 service on 8/22/18 As usual I am completely pleased with Columbia Ford Service. I bought my truck from columbia and usually do my service there even though I live approx As usual I am completely pleased with Columbia Ford Service. I bought my truck from columbia and usually do my service there even though I live approximately 40 miles away in Cheshire. It is worth my trip. I was concerned with a new noise underneath my truck that I thought was some sort of flange rattle (it turned out to be a broken clamp that was replaced during this service. I try to take great care of my truck and completely trust the staff to care for it. Dylan Tellier even signed the oil change sticker on my windshield. He did a great job with all service I requested and I want to say I appreciate all that he did. Also it was a pleasure dealing with Ciara at the service desk. She was extremely polite, professional and efficient. Thank you! More

Best dealership I've dealt with My girlfriend and I both recently purchased new cars. That meant lots of trips to different dealerships. Some were great. Others were horrible, but my My girlfriend and I both recently purchased new cars. That meant lots of trips to different dealerships. Some were great. Others were horrible, but my experience with Columbia Ford Kia was great. They were helpful, low-pressure, and ultimately provided tons of value to me as a buyer. More

easy and enjoyable compared to my last experience i had purchased a vehicle from middletown nissian 2 years ago and it was a complete nightmare.the sales manager and everyone else were complete (dipxx i had purchased a vehicle from middletown nissian 2 years ago and it was a complete nightmare.the sales manager and everyone else were complete (dipxxxxs) not sure if i can say this but however it was the worst car buying experience ever.they lied about everything and even sold my old kia before i recieved the new used vehicle.dealing with columbia ford was more then i hoped for.matt you are awesome and jake keep checking off the circles.Everyone was great to work with.on a seperate note.when i went on the first day not sure what i was going to do,the process as you know is prolonged.i am currently undergoing chemotherapy and have nuropathy very bad and needed to keep going outside to warm up.when i went back to pick up the vehicle on friday,matt actually had them turn up the ac so i was not freezing.thanks matt.above and beyond what you needed to do.i love the new kia. it was hard to let go of my old ford but im gonna enjoy this new phase of life. More