Columbia Ford Kia

Very Positive Experience My 12V was not charging my phone. I assumed a blown fuse. I tried to get an appointment at the dealership where I usually go in Glastonbury, and they My 12V was not charging my phone. I assumed a blown fuse. I tried to get an appointment at the dealership where I usually go in Glastonbury, and they wanted me to wait for three weeks to get this fixed! which I can not do because I am going to be moving my mom next week - she is out of state and I need my phone charged! so I contacted Columbia Ford which is the same distance away but in the other direction. I was treated with courtesy, and given a prompt appointment. My estimate was under the actual charge, and the problem was diagnosed and resolved in under an hour. Friendly staff. Nice little luncheonette to grab a coffee and more if you so desire. More

Great friendly servicc Great service was in before my appointment time and was driving out before my appointment time. Service was great, friendly and completed all issues. Great service was in before my appointment time and was driving out before my appointment time. Service was great, friendly and completed all issues. Will continue with them. More

Car Service Recently I had a car oil change. I feel very welcome there. The service job was done smoothly. Overall, great experience. Thanks to the service team. Recently I had a car oil change. I feel very welcome there. The service job was done smoothly. Overall, great experience. Thanks to the service team. More

Great visit . Heard a noise in the rear end and they were able to diagnose and fix it quickly. They had the parts on hand and price was reasonable. . Heard a noise in the rear end and they were able to diagnose and fix it quickly. They had the parts on hand and price was reasonable. More

Quick and excellent customer service. The Service Department is always excellent , no long waits .Rachel,Joe and Bob are always pleasant to see and talk to. Informative on what will be don The Service Department is always excellent , no long waits .Rachel,Joe and Bob are always pleasant to see and talk to. Informative on what will be done, and problems you might have with your vehicle that can be fix. More

Excellent Timely service and great accommodations. The service lounge and Thunderbird cafe make waiting very comfortable. The service team performed the require Timely service and great accommodations. The service lounge and Thunderbird cafe make waiting very comfortable. The service team performed the required service in the time they committed to having it completed. More

Very friendly and courteous. Friendly courteous and helpful. Bobby answered any questions I had. While waiting for my car, i walked around the lot. A young man named Stephen c Friendly courteous and helpful. Bobby answered any questions I had. While waiting for my car, i walked around the lot. A young man named Stephen came over and asked me if I needed any help. He hadn't even Punched in for work yet. He listened to exactly what I was looking for. I was impressed with both the service dept and the sales. More

Andy Caldwell = Auto Industry Gold I'm talking about a guy who gives you your space yet is attentive to your questions at the same. Never a hard sell, seemed genuinely interested in put I'm talking about a guy who gives you your space yet is attentive to your questions at the same. Never a hard sell, seemed genuinely interested in putting my family in the proper vehicle to fit our needs. I think it's a cultural thing over there because the service seemed to stem from the top. Craig Gates, Denny Gates and Eric Gates' support did not go unnoticed. You go to a family dealership and get treated like family. NOW THATS WHAT IM TALKIN ABOUT. More

Awesome first time experience Being only 18 and trying to get approved for a new car with no co-signer is very difficult after being disappointed multiple times with other dealersh Being only 18 and trying to get approved for a new car with no co-signer is very difficult after being disappointed multiple times with other dealerships I finally came across Columbia ford Kia where they got me in a new car with no issues and explained everything to me and were as helpful as possible More

Very easy, clear to understand car buying experience! My experience at Columbia Ford was fantastic! Tim Bassett listened to the options I wanted in a car and what I told him was my budget. He then sele My experience at Columbia Ford was fantastic! Tim Bassett listened to the options I wanted in a car and what I told him was my budget. He then selected the perfect vehicle for me! No pressure sales at all! I will definitely be going back and will tell others of my great experience. More