Columbia Ford Kia

Great knowledge with no pressure. Tim was very knowledgeable and was not pushy. All of the staff very pleasant and accommodating. We were able to find the right vehicle priced right. Tim was very knowledgeable and was not pushy. All of the staff very pleasant and accommodating. We were able to find the right vehicle priced right. More

Awesome. Very friendly. I will refer my friends to Columbia Very friendly and helpful staff. I told Andy what i was looking for and he found the perfect car for me. They took the necessary steps to quarentee i Very friendly and helpful staff. I told Andy what i was looking for and he found the perfect car for me. They took the necessary steps to quarentee it Ford certified. The day we picked up our car, everything and everyone was ready for us. After signing papers with Andy, we went to Jake and finished ip the paperwork in a timely manor. PS, dont fall for Jakes spilt coffee on his desk. Andy made sure that i was comfortable and familiar with the car before he sent me on my way. I went to Columbia ford because my sister and nephew just bought vehicles there and reccomended them to me. They were right, Columbia Ford is the place to go when you are looking for a new or used vehicle 👍👍👍👍👍 More

Comfortable, stress free, simple, and fair purchase I found my sales rep (Tim Bassett) to be extremely knowledgeable regarding the Ford lineup of trucks with respect to their features and options. At o I found my sales rep (Tim Bassett) to be extremely knowledgeable regarding the Ford lineup of trucks with respect to their features and options. At other dealerships I had visited previously, it was apparent that I generally knew more about the vehicles I was looking at than most of their sales reps but at Columbia Ford/Kia I was impressed with how well they knew the product line and answered all of my questions thoroughly. When it was time to make a deal I felt that I was given full disclosure of all costs including any fees. In addition Tim worked with me to ensure I took advantage of all rebates and discounts that I might be entitled to. I'm also grateful to Tim for assisting me to recover something from my trade in vehicle. Also wanted to express my thanks to Jake for the friendly and painless financial discussion and transaction. I would definitely do business with Columbia Ford/Kia in the future and will recommend to family and friends. More

Two cars in two weeks We located and found our new Ford Explorer Limited at Columbia Ford, it was over an hour ride, but it was well worth the trip. We test drove the new We located and found our new Ford Explorer Limited at Columbia Ford, it was over an hour ride, but it was well worth the trip. We test drove the new Explorer, had the easiest sales experience ever and drove the car home that day. Everyone we dealt or spoke with was awesome, really can’t say enough about the people at Columbia Ford. Interestling enough, we where also looking for a second vehicle, a used Ford Focus ST and found that Columbia’s sister store had what we were looking for. Upon calling, I found that it was already at Columbia and ready to test drive. Once again, the simple and straight forward sales process had us driving home our second Ford from Columbia that day, almost 2 weeks after the purchase of our Explorer. That makes 2 cars in 2 weeks front the same dealer!! Columbia Ford has gone above and beyond to make your experince at their dealership different, so you feel like part or the family and not another customer. I will and already have recommended Columbia Ford and will be visiting again when our lease is up in 3 years. Thank you Andy, Jake, Henry, Jimmie, Eric and Dale for 2 great sales experiences!! -Rob B. More

Easy friendly folks to work with. Had good luck with Columbia Ford with purchase of our truck 10/18. Was easy decision to use them again with purchase of our Forte 11/18. Again they we Had good luck with Columbia Ford with purchase of our truck 10/18. Was easy decision to use them again with purchase of our Forte 11/18. Again they were helpful to us in finding right vehicle to stay within our budget. Have not had opportunity to use service dept. yet, hoping all keeps going smoothly. More

Great Experience! I had a great experience at Columbia Ford Kia! Tim took the time to hear all about my concerns about my current car and what I was looking for. He w I had a great experience at Columbia Ford Kia! Tim took the time to hear all about my concerns about my current car and what I was looking for. He was able to "put himself in my shoes" and come up with a few options that would meet the needs of my growing family. Staff were friendly, courteous, and helped me in my decision every step of the way. I am loving my new car, and know exactly where I will be going next time I'm looking for an upgrade! Thanks Tim! More

friendly,courteous,professional. this dealer ship deserves it. why I have been buying my cars from a Gates dealer. whether it be a Nissan 370z or a Mustang or my latest buy your mid this dealer ship deserves it. why I have been buying my cars from a Gates dealer. whether it be a Nissan 370z or a Mustang or my latest buy your mid sized SUV the Edge. you deal with all my concerns with calm professionalism. More

Smooth Transactions was smooth and easy. Coming back for the 2nd time now on a lease. All were very helpful. Great team effort, keep up the good work guys! Transactions was smooth and easy. Coming back for the 2nd time now on a lease. All were very helpful. Great team effort, keep up the good work guys! More

Friendly but lengthy service This was the 5,000 mile service of my Kia Stinger. Everyone was very friendly. I was surprised however that the oil change and tire rotation took 2 This was the 5,000 mile service of my Kia Stinger. Everyone was very friendly. I was surprised however that the oil change and tire rotation took 2 hours. More

Fantastic Service I spent 5 months in a rental car waiting for Ford to come up with a fix for my car. Airbag recall. Ford sent me a letter stating they would pay for a I spent 5 months in a rental car waiting for Ford to come up with a fix for my car. Airbag recall. Ford sent me a letter stating they would pay for a rental car until the parts came in. Colombia Ford was the only Ford dealership in Southeastern Connecticut that was willing to put me in a rental car. I called them all. Bobby at Columbia Ford was amazing. Best customer service I have ever had at a dealership. When the part came in Columbia Ford did a fantastic job fixing my car. They have won my business. Thank you Bobby and the entire Columbia Ford service department. More