Columbia Ford Kia

Excellent Timely service and great accommodations. The service lounge and Thunderbird cafe make waiting very comfortable. The service team performed the require Timely service and great accommodations. The service lounge and Thunderbird cafe make waiting very comfortable. The service team performed the required service in the time they committed to having it completed. More

Very friendly and courteous. Friendly courteous and helpful. Bobby answered any questions I had. While waiting for my car, i walked around the lot. A young man named Stephen c Friendly courteous and helpful. Bobby answered any questions I had. While waiting for my car, i walked around the lot. A young man named Stephen came over and asked me if I needed any help. He hadn't even Punched in for work yet. He listened to exactly what I was looking for. I was impressed with both the service dept and the sales. More

Andy Caldwell = Auto Industry Gold I'm talking about a guy who gives you your space yet is attentive to your questions at the same. Never a hard sell, seemed genuinely interested in put I'm talking about a guy who gives you your space yet is attentive to your questions at the same. Never a hard sell, seemed genuinely interested in putting my family in the proper vehicle to fit our needs. I think it's a cultural thing over there because the service seemed to stem from the top. Craig Gates, Denny Gates and Eric Gates' support did not go unnoticed. You go to a family dealership and get treated like family. NOW THATS WHAT IM TALKIN ABOUT. More

Awesome first time experience Being only 18 and trying to get approved for a new car with no co-signer is very difficult after being disappointed multiple times with other dealersh Being only 18 and trying to get approved for a new car with no co-signer is very difficult after being disappointed multiple times with other dealerships I finally came across Columbia ford Kia where they got me in a new car with no issues and explained everything to me and were as helpful as possible More

Very easy, clear to understand car buying experience! My experience at Columbia Ford was fantastic! Tim Bassett listened to the options I wanted in a car and what I told him was my budget. He then sele My experience at Columbia Ford was fantastic! Tim Bassett listened to the options I wanted in a car and what I told him was my budget. He then selected the perfect vehicle for me! No pressure sales at all! I will definitely be going back and will tell others of my great experience. More

Prices or rediculus Well let’s start with diagnosis. Told not the starter or alternator. So had them Change battery . Then was told it’s the alternator at a price of $400 Well let’s start with diagnosis. Told not the starter or alternator. So had them Change battery . Then was told it’s the alternator at a price of $400. Plus 4 hours labor ridiculous. Then was Told cabin filter needed to be changed and brakes needed to have work done . Car was there for a checkup two months earlier oil change and to have brakes looked at all was ok at that time. so for a battery and a alternator plus labor $1195 very unexceptable. Then while driving the day later the car stalls again in traffic.very unsatisfied . More

Very pleasant employees I have now bought 3 cars from Gates. The employees are always very pleasant. I would recommend more of an initial outreach to repeat customers to r I have now bought 3 cars from Gates. The employees are always very pleasant. I would recommend more of an initial outreach to repeat customers to reward their loyalty and encourage them to make their next purchase there, as well. I wasn't offered any sort of reduction, or increase benefit, and when I mentioned my disappointment, I was asked if I had asked for any. If my continued patronage is valued, I shouldn't have to ask, it should be offered. For me, the monthly payments, and not the total price tag, were my main concern, and I made it clear that I was looking to keep the payments around $150. When the financing came in at the top of the forecast range, no effort was made to lower it, until I expressed my dissatisfaction. Ultimately, the amount offered for my trade was increased, and the price lowered, for a combined $500, which was appreciated, but I would have felt more valued as a customer if I hadn't had to haggle for it. I don't pick up the car until Tuesday, so I can't yet express an opinion on the car, but I am optimistic, and believe that I will come to Gates for my next car, as much for the employees, as anything else. I also think a more realistic estimate of times, when getting a customer to come in to fill out paperwork, would be an improvement. Much like when I closed on my Wife's Kia, I was asked to come in for about 1/2 an hour, to complete paperwork, and it ended up taking about 1-1/2 hours. I expected it, this time, but I still found it annoying. Like everyone, my time is valuable, and I would feel that the dealership felt the same if they gave me an honest expectation of how long it will take to get things done. These are meant to be suggestions to improve the next customer's experience, more than a complaint. Ultimately, I ended up buying a car for more than I wanted to spend, with features I didn't want, and I hope that I get as much out of it as I did my last car. If I do, I will be back for my next car, I am sure. More

They went above and beyond to make this deal happen! This is this 5th vehicle I have purchased from Columbia Ford since 2011. There is a reason for that: Excellent customer service and doing whatever it This is this 5th vehicle I have purchased from Columbia Ford since 2011. There is a reason for that: Excellent customer service and doing whatever it takes to get the deal done and make the customer happy! More

Maty is always a great person to work with We had a great experience working with Matt, Matt is very helpful in guiding through new app's & making sure you understand before he sends you on you We had a great experience working with Matt, Matt is very helpful in guiding through new app's & making sure you understand before he sends you on your way. I look forward to working with him again in three years. More

Another great experience. I give this dealer a 5 star rating because this is my fourth car I have purchased here. The salesman go totally out of there way to help you. They are I give this dealer a 5 star rating because this is my fourth car I have purchased here. The salesman go totally out of there way to help you. They are up front and honest and everything is disclosed to you. From start to finish they are a class act and the only dealership I go to and trust. More