Columbia Acura Inc - Service Center

Carmella was very communicative and repairs were covered by warranty and I got a nice loaner vehicle for the duration. by warranty and I got a nice loaner vehicle for the duration. More

They were super quick at helping me even without an appointment and did what I needed appointment and did what I needed More

WAS ABLE TO DROP OFF FOR RECALL. GOT BACK A FEW DAYS LATER. ONCE PICKING UP IT TOOK A WHILE TO GET VEHICLE BACK BUT WAS ABLE TO WAIT THEN GO ON MY DAY. GOT BACK A FEW DAYS LATER. ONCE PICKING UP IT TOOK A WHILE TO GET VEHICLE BACK BUT WAS ABLE TO WAIT THEN GO ON MY DAY. More

Very friendly. Great service dept with Mike giving excellent attention to the problem . Provided a car while extensive repairs wher made. Great service dept with Mike giving excellent attention to the problem . Provided a car while extensive repairs wher made. More

Always professional and realistic on needed repairs. I've only ever used the Service Center for all the years I've owned my RDX I've only ever used the Service Center for all the years I've owned my RDX More

Setting up an appointment was professional and quick, waiting room was great and the service was done fast waiting room was great and the service was done fast More

Great service. All helpful and clear. Thanks I appreciate it very happy. Several years of service All helpful and clear. Thanks I appreciate it very happy. Several years of service More

Great overall, didn't get car wash as requested and that has happened before. Also, received coupon for service 2 days after we had cars serviced. That too, has happened previously. has happened before. Also, received coupon for service 2 days after we had cars serviced. That too, has happened previously. More

The employees were responsive, the service was fast and the waiting area was comfortable. I appreciated the Diet Coke. the waiting area was comfortable. I appreciated the Diet Coke. More

The service department is totally inept. While getting a recall done, they recommended all four tires to be replaced. My tires are actually new! When I confronted the manager, he said the While getting a recall done, they recommended all four tires to be replaced. My tires are actually new! When I confronted the manager, he said the “guys in the back don’t know how to measure tire depth”! Seriously what could be simpler. This isn’t my only issue, I could write a book on the mistakes they have made in the past. The GM of the dealership actually said this: “the back shop if f-up”. That should be his problem not my problem. More