Columbia Acura Inc - Service Center

Excellent service once I was able to actually make the appointment. The AI service when calling 6 different times over a two week period was horrible. I prefer speaking to a human not a computer that clai appointment. The AI service when calling 6 different times over a two week period was horrible. I prefer speaking to a human not a computer that claims I will receive a call back but never did. More

Always a great experience. Columbia Acura provides top-notch care for my vehicle, is very transparent and nice to work with. Columbia Acura provides top-notch care for my vehicle, is very transparent and nice to work with. More

Terrible response to customers. They burn through service manager and customer liaisons. The recent two new customer service people are overwhelmed and new. I called, voicemail(2 They burn through service manager and customer liaisons. The recent two new customer service people are overwhelmed and new. I called, voicemail(2x) and texted (their system preferred method) 5 times with no reply to change my appointment. Had to learn the on-line self scheduling where I canceled one appointment and set up another. Unfortunately, there are no alternatives for Genesis otherwise I would be exploring another dealership. Every time they change my oil I remind them to reset the service reminder yet I almost every time have to do it myself after. More

Thank you very much for servicing my G70! The service advisor was helpful, friendly and parts center had the part I needed!! The service advisor was helpful, friendly and parts center had the part I needed!! More

Excellent Service Department. Great communication, friendly and welcoming employees. comfortable waiting area. Easy to schedule appointments. Great communication, friendly and welcoming employees. comfortable waiting area. Easy to schedule appointments. More

Completed all work in timely manner. Service was professional and thorough. People were on time. Service was professional and thorough. People were on time. More

Timely, polite and good service. Will use again. Waiting area nice. Website easy to navigate Will use again. Waiting area nice. Website easy to navigate More

Great service once connected. The phone routing system to talk to someone leaves a bit to be desired tho. The phone routing system to talk to someone leaves a bit to be desired tho. More

Everyone at Columbia, Acura Was pleasant to work with and very accommodating the staff from sales to parts and service all new there materials well thanks again for taking care of our vehicle very accommodating the staff from sales to parts and service all new there materials well thanks again for taking care of our vehicle More

Great service and clear communication. The wait was not long for car to be serviced. Welcoming environment. The wait was not long for car to be serviced. Welcoming environment. More