Columbia Acura Inc - Service Center

Hard to get a live person to talk too. When I called and left message no call back waited 3 days. Poor customer service with trying to set up an appointment When I called and left message no call back waited 3 days. Poor customer service with trying to set up an appointment More

Excellent, knowledgeable service! They were able to diagnose a problem that other shops had missed. They were able to diagnose a problem that other shops had missed. More

My experience with Acura Service was good and professional. The service team provided me loaner car during the recall fix as well as torque converter fix. I am very satisfied with their quality o professional. The service team provided me loaner car during the recall fix as well as torque converter fix. I am very satisfied with their quality of service and appreciate their support. Thank you. More

Had an appointment for fuel pump recall. Waited an hour for them to tell me they didn’t have the part to fix it. Not the first time I’ve had issues with this dealership. Waited an hour for them to tell me they didn’t have the part to fix it. Not the first time I’ve had issues with this dealership. More

Absolutely hate their phone system! I set up a visit for a recall fix and dropped my car off (after scheduling via the automated system two weeks prior) only to learn they did not have I set up a visit for a recall fix and dropped my car off (after scheduling via the automated system two weeks prior) only to learn they did not have the part needed for the repair and I would have to reschedule. VERY ANNOYING. I had even included in my comments on the system while booking that I would be coming in for a recall. That said, Jamie, was able to rectify my issue by taking the part they had ordered for someone else and using it on my car. This was a great solution and saved me the time and inconvenience of having to come back which I really appreciated. However, if Columbia Acura either a) had a person take their calls or b) reviewed the automated messages, the whole mix-up could have been avoided. I would expect a better system from a premium brand. More

convenient location, knowledgeable and courteous people, good service. convenient location, knowledgeable and courteous people, good service. good service. convenient location, knowledgeable and courteous people, good service. More

today scheduled for an Oil change only, was done in a timely manner. Staff good timely manner. Staff good More

Chuck Elliott was very helpful, he was very polite ,he answered every question I had. I was in and out in about 20 minutes. Thanks! answered every question I had. I was in and out in about 20 minutes. Thanks! More

Excellent service once I was able to actually make the appointment. The AI service when calling 6 different times over a two week period was horrible. I prefer speaking to a human not a computer that clai appointment. The AI service when calling 6 different times over a two week period was horrible. I prefer speaking to a human not a computer that claims I will receive a call back but never did. More

Always a great experience. Columbia Acura provides top-notch care for my vehicle, is very transparent and nice to work with. Columbia Acura provides top-notch care for my vehicle, is very transparent and nice to work with. More