Columbia Acura Inc - Service Center

We have always been pleased with the service and staff at Columbia Acura and have been customers since 2013 Columbia Acura and have been customers since 2013 More

Everyone was very nice, but the appointment took 2 hours even with an appointment, which I was not expecting for just an oil change and inspection. even with an appointment, which I was not expecting for just an oil change and inspection. More

Not sure if it is a Acura problem or a dealer problem, but has taken almost a year to get 2 recalls done. The engine recall still has some questions if the problem has actually been fixed, and I had to t but has taken almost a year to get 2 recalls done. The engine recall still has some questions if the problem has actually been fixed, and I had to take the car back 2 times for the fuel pump. More

Purchasing experience was standard. The service experience is nothing short of a nightmare! I will try and avoid getting any service work done by this dealership. The service experience is nothing short of a nightmare! I will try and avoid getting any service work done by this dealership. More

Team does a great job of performing services; however, wait times can be/are long, and they have forgotten to do car wash, even when asked. wait times can be/are long, and they have forgotten to do car wash, even when asked. More

Fran was awesome and very pleasant with getting me scheduled and helping me while I was there. scheduled and helping me while I was there. More

Kevin was great from the start. Set a convenient appointment. Check in was quick. He kept me informed and provided helpful information and advice. The diagnosis was completed quicke Set a convenient appointment. Check in was quick. He kept me informed and provided helpful information and advice. The diagnosis was completed quicker than quoted. More

Jamey Moore is always helpful and so customer focused! He is an asset to your company! The best service manager I've dealt with at any dealership. He is an asset to your company! The best service manager I've dealt with at any dealership. More

I took my Acura in for a fuel pump recall service on Jan 3rd. I was promptly taken care of at the service desk by Jamey Moore. He described the work to be performed, asked if I had any questions, and had 3rd. I was promptly taken care of at the service desk by Jamey Moore. He described the work to be performed, asked if I had any questions, and had me sign the work order. While I was at the desk, the service manager, Alex Hauenstein, stopped by to inquire how things were going and to ensure the job would be done on time as expected. All of the folks in the service department are always very courteous and professional. I bought my new Acura at Columbia going on five years ago, and it's always been serviced by them and their awesome staff. More

Had an appointment for safety recall work. Service was quick and smooth. Car was washed and ready to go. While booking appointment though via app… it asked me to call service center but ne Service was quick and smooth. Car was washed and ready to go. While booking appointment though via app… it asked me to call service center but never got call back even after calling twice. So had to book service appointment using app and write recall details. Also, can not change default dealer on app. More