Columbia Acura Inc - Service Center

Very easy to deal with, polite and accurate service adviser. Car was ready as promised adviser. Car was ready as promised More

i would recommend but drawback was having to wait 4 hours and not being able to drop my car off and leave. I had a driver with me and we both had to wait. Then on top of that i got an emergency phone call and not being able to drop my car off and leave. I had a driver with me and we both had to wait. Then on top of that i got an emergency phone call and had to leave in a hurry and forgot to get my receipt for the work done. I have called twice since last week and still have not received it. Hopefully it will come in the mail. I did tell them they could just email it to me. the car was being updated because it was on a recall there was no charge. No one came to get me when the repairs were finished, my driver saw it sitting in he gararge. I asked the person sitting on a stool was it finished he said yes he keys are in the car. More

Thorough and comprehensive review of my vehicle. I don't love this review process, however. I don't love this review process, however. More

Jamey always seems to take care of me and have my best interest in mind and I never feel like he’s selling me on extra unnecessary repairs. interest in mind and I never feel like he’s selling me on extra unnecessary repairs. More

Very professional, service expenses were explained up front . Car was washed and returned cleaner than when I came in. front . Car was washed and returned cleaner than when I came in. More

Poor customer service. Never believe anything you tell them. When I have been right every time. Never believe anything you tell them. When I have been right every time. More

Friendly, Courteous. Clean waiting room and bathroom. Technicians Knowledgeable.Great work Performance. MOST OF ALL PEOPLE WHO CARE. Clean waiting room and bathroom. Technicians Knowledgeable.Great work Performance. MOST OF ALL PEOPLE WHO CARE. More

Everyone is nice and makes you feel comfortable and welcome. Car wash after service is a welcome extra. welcome. Car wash after service is a welcome extra. More

I cannot even reach the service center when I call, most of the time. Wait times are horrific. Until my last appointment you had the rudest people working in this department. I did see a few NEW friendly cl of the time. Wait times are horrific. Until my last appointment you had the rudest people working in this department. I did see a few NEW friendly clerks. Your new waiting room lacks the comfort and conveniences at other dealerships I've visited. More

The best ever. Always with this dealership. Acruras seem to need very little if ever msintenance beyond the recommended Always with this dealership. Acruras seem to need very little if ever msintenance beyond the recommended More