Columbia Acura Inc - Service Center

Jamey is always fantastic to work with as well as the whole team...excellent service as usual!!! whole team...excellent service as usual!!! More

Very pleased with the service team! Jamey, Nate and Jacob took great care of me. My vehicle was in for a few days to have it fixed and the team kept in constant contact. Appreciate all of their hard Jacob took great care of me. My vehicle was in for a few days to have it fixed and the team kept in constant contact. Appreciate all of their hard work!!! More

The service team is awesome!Nathan, Jamie & Alan, to The service team is awesome! Nathan, Jamie & Alan, to name a few. The service team is awesome! Nathan, Jamie & Alan, to name a few. More

Service Department is awesome – special shout out to Jamey. I replaced my own battery in the remote key fob, and after that it did not work (go figure). Over the phone, Jamey was able to diagnose Jamey. I replaced my own battery in the remote key fob, and after that it did not work (go figure). Over the phone, Jamey was able to diagnose and suggest a process that helped me fix the key fob – All good now! This is on top of the normal great service I get from these folks on a regular basis. Thanks Columbia Acura! More

Just wanted to thank the service department for the OUTSTANDING CUSTOMER SERVICE they have given me. Couldn’t ask for better service. Very trusting and willing to work with you. I truly and grateful fo OUTSTANDING CUSTOMER SERVICE they have given me. Couldn’t ask for better service. Very trusting and willing to work with you. I truly and grateful for Acura Service. #TeamAcura More

Alex helped me with a basic oil change and tire rotation. I tried taking the cheap way out and it came back to bite me. After Valvoline Oil in Rookwood changed my oil and didn’t put the heat shield/drip pan I tried taking the cheap way out and it came back to bite me. After Valvoline Oil in Rookwood changed my oil and didn’t put the heat shield/drip pan all the way on, didn’t thread the oil filter on all the way and of course no wash I went to Columbia Acura and Alex not only fixed their mistake but also recommended an excellent vet to me. Let my lesson be the reason you never leave the dealership and if it’s your first time ask for Alex. He’s a true person to deal with and very honest. More

Sales and service department We have a TSX Sportwagen and a TLX. The sales department was upfront, friendly, and accommodating. The service department has always been great. We have a TSX Sportwagen and a TLX. The sales department was upfront, friendly, and accommodating. The service department has always been great. The TSX Sportwagen has 100k and no one but Columbia has lifted the hood. Anytime I need something more than an oil change I always have a new Acura service loaner. They have also been able to accommodate me unscheduled items. I had a wheel bearing going bad and they let me drop it off and get a service loaner same day until they could get to it. Not everything you have to do with your car is always scheduled and they are always able to accommodate me. Highly recommend More

Doesn't return calls and doesn't care I recently moved to the area and got a recall notice from Acura. Called Columbia Acura to set up an appointment. Service did not have their own phon I recently moved to the area and got a recall notice from Acura. Called Columbia Acura to set up an appointment. Service did not have their own phone number or answering machine. The reception took my message. Several weeks go by, and no one called me back. Fast forward several weeks later, and I used the web form on their website to book an appointment. Two days later and still no call back. So, I called and spoke to the receptionist again, who said the service department was busy with customers. She offered to take my message or have me hold. I told her I would hold since the last time she took a message no one called me back. I told her taking messages doesn't apppear to be working. She said, "Okee-dokee!" and put me on hold. When I finally reached someone in the service department, I mentioned the calls and the web form and that no one was calling me back. It turned out they had me booked based on the web form I submitted. I stated that no one called or wrote me back to confirm. I received a similar blowoff of indifference. After pondering, I decided this experience wasn't a good sign. I used the chat feature on their website (since they don't have an after-hours answering machine), cancelled the appointment, and explained why. I received excuses, not apologies, from the person I was chatting with. I told her I'd go somewhere else. Did I get a follow-up call from the dealership as a result of the chat session? Nope! More

Best dealership on this planet. I have purchased and serviced more than a dozen vehicles with Columbia Acura from my first Legend in 1989 to more Legends and TL's and MDX's and the p I have purchased and serviced more than a dozen vehicles with Columbia Acura from my first Legend in 1989 to more Legends and TL's and MDX's and the precious NSX. I bought new and used cars her for me, my friends and my family for 25 years. I literally do think they are the best dealership on the planet and I really do think of everyone there as good friends. It seems they all have worked there the whole time too, now that Jayme is back. Greatest car on earth at the greatest dealership on earth, right here in Cincinnati. To the Joseph's, please recognize this team for an creating an amazing environment and culture for you, and for us. More

I brought my MDX for 12,000 mile service. The people at service counter were very unfriendly and arrogant. When I was trying to tell the service rep the few mminor problems I've encountered in the past se service counter were very unfriendly and arrogant. When I was trying to tell the service rep the few mminor problems I've encountered in the past several months, I was told that because it's just a manufactured car. During my last service (6000 mile service), I complained two quality issues and they did not fix them corrently. My overall experience with Columbia Acura is quite bad, and I lost confidence at Acura's brand quality and Columbia's service. More