Columbia Acura Inc - Service Center

The service team convinced me to buy my 3rd Acura. Other than scheduled maintenance though, I rarely see them! Other than scheduled maintenance though, I rarely see them! More

It's not the service center I have an issue with but with Huyndai itself. When I got my new car, they told me I need to change the oil every 7500 miles. They wouldn't even change my oil until my car was 12 Huyndai itself. When I got my new car, they told me I need to change the oil every 7500 miles. They wouldn't even change my oil until my car was 12 months old because I didn't get to 7500 mile mark. Of course, service was provided for free for the first 3 years. I just had to pay for my first oil change since my car is now 3 years old. But now they recommend I get an oil change every 3000 to 3500 miles. Either Huyndai didn't take proper car of my car during the first 3 years, while they were paying, by not providing enough oil changes. Or they are scamming me out of money by recommending more frequent oil changes now that I am paying for them. Either way, it doesn't make me feel very confident in Hyundai. I'm just glad we discovered this now since we are looking for a new car for my husband and are not feeling very loyal to Hyundai or comfortable giving them more of our money. This was my 2nd Hyundai vehicle purchase but will probably be my last. More

The first visit, the alternator quit and I had my car towed there. The car sat for 10 days before they brought it into the shop. They told me there was nothing wrong, but I had to pay for the diagnosti towed there. The car sat for 10 days before they brought it into the shop. They told me there was nothing wrong, but I had to pay for the diagnostic work. I said it seemed to be an alternator, but you said no. The second time my car had to again be towed and this time it sat for another week. Finally, you brought it in and said it's an alternator, that will be $670.00 thank you. I paid to have it towed to another shop and had it fixed for half that. Sorry, but I won't be back! More

I had no problems got out in a fair amount of time. Thank you. That's it Thank you. That's it More

I've been getting service at Columbia for over 7 years. Love their new waiting area. My car is always finished sooner than the estimate. Love their new waiting area. My car is always finished sooner than the estimate. More

Austin did an excellent job, he promptly greeted me for my appointment, ensured that all services requested were preformed and completed on time. Austin also made sure to review the invoice with me, inclu my appointment, ensured that all services requested were preformed and completed on time. Austin also made sure to review the invoice with me, including coupons were applied that I had presented at the time of my appointment. Thank you for what you, because it does matters and customers do appreciate your efforts! More

I have been owning Acuras for at least 25 years and this is without question the finest group of people I have ever dealt with. The service department is second to none and service representative. Jamie has is without question the finest group of people I have ever dealt with. The service department is second to none and service representative. Jamie has always been spectacular. He is not only very expert at what he does, he clearly personally cares for each and everyone of his customers and for that I am greatly appreciative More

Two words: Highway Robbery. My husband bought an air filter for $19 and put it in himself. You were going to charge $89!? We don’t make the kind of money you charge for labor- My husband bought an air filter for $19 and put it in himself. You were going to charge $89!? We don’t make the kind of money you charge for labor- insane. A tune up should have included the filters and an alignment. Shame on you. Shame on us for believing in you. Never again. More

Zack and the other staff are excellent. They pay attention to me and really care to deliver quality service They pay attention to me and really care to deliver quality service More

I spent over $400 for service and they failed to wash/vacuum car Also charged me 60 for a filter and failed to mention the labor charge. wash/vacuum car Also charged me 60 for a filter and failed to mention the labor charge. More