Columbia Acura Inc - Service Center

Not the usual service I have come to expect today, significant internal staff & policy changes. I arrived for my routine 45,000 mile oil change without an appointment, as I was advised earlier in the significant internal staff & policy changes. I arrived for my routine 45,000 mile oil change without an appointment, as I was advised earlier in the week when I called to schedule my oil change. Upon my arrival at the dealership, I was promptly attended to, but was advised going forward that future oil changes will need to be schedule by appointment only. After my oil change, I was advice that the rotors on my Santa Fe, with only 45,000 miles needed to be resurfaced along with new brake pads. The pads were a 5 mm, which I felt was premature to be replaced, but was told I would save the labor cost of having my pads replaced since the tires were off and the rotors were resurfaced. Based on research, this was also recommended be done all at the same time, so I waited another couple of hours. The service technician came out to the waiting room to advise that unfortunately they did not have the front brake pads in stock and that I would need to return next week to have them installed. This will require me to return again to complete the original work. During the review of my invoice with the service technician, I received an alert from my Hyundai app that my car had been running for over 15 minutes, when I inquired as to why, I was told that my car was waiting to go through the car wash. In the past, the service department would ask me in advance if I would like a complimentary car wash, which I would have declined. The invoice incorrectly stated that my service maintenance was required every 3,750 miles "harsh driving conditions", and should be every 7,500 miles, which is under normal driving conditions. Also, several coupons were not take off or incorrectly calculated ($5 off oil change not taken off & 10% off brake work was not fully applied), and was told that they would take care of it once I returned to complete the front brake pads. Our family has purchased 3 cars ( 1 Acura & 2 Hyundai's) from Columbia and have generally received fair deals and good service and trust this event was a fluke and not a trend. With rising cost for products and services, consumers have to be every so vigilant with their money. Where and with whom you do business is more important then every. More

Everyone at the service center was very friendly and helpful to me, I was greeted with a smile and pleasant tone from all that I encountered from the initial phone call made to the completion of my serv helpful to me, I was greeted with a smile and pleasant tone from all that I encountered from the initial phone call made to the completion of my services. Austin was especially welcoming and accommodating to me. He took time to answer my questions and was very compassionate and understanding of my needs. More

Everyone in the service department at this dealership is very friendly and helpful. The rental car was ready when I arrived. very friendly and helpful. The rental car was ready when I arrived. More

Professional, kind, and kept to the time that they quoted me. I will be using them in the future. me. I will be using them in the future. More

The service center was great and was able to get my Palisade fixed the same day. Palisade fixed the same day. More

Very friendly and great customer service. I was greeted with friendly faces as soon as I pulled in and up until I left. I was greeted with friendly faces as soon as I pulled in and up until I left. More

Always a great experience. Very organized and knowledgeable and simple and easy to work with. Very organized and knowledgeable and simple and easy to work with. More

Arrived at the dealership without an appointment for a full synthetic oil & filter change like I always do. Usually I'm on my way home in 90 min. but this time it took a full 2 hours. I was also made ve full synthetic oil & filter change like I always do. Usually I'm on my way home in 90 min. but this time it took a full 2 hours. I was also made very much aware that the price had increased a whole 50% since my last visit February of this year. The service waiting area has been recently remodeled and is very nice. I advised my Genesis service advisor, who sold me my Genesis G80 Sport 6 years ago, that this is the best car I've ever owned. I could go elsewhere to have my car serviced but feel comfortable returning to the the same dealership where my car was purchased. Looking forward to the brand new Genesis facility when they relocate down the road in June, 2024.(DBL) More

Very friendly, efficient, beautiful new dealership. Service mrg. Steve, foreman Jason and Zack the best. Service mrg. Steve, foreman Jason and Zack the best. More

The team at Columbia Acura has always been and remains top notch. I wouldn't buy or service my car anywhere else. top notch. I wouldn't buy or service my car anywhere else. More