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Columbia Acura Inc - Service Center

Cincinnati, OH

4.6
1,498 Reviews

1,498 Reviews of Columbia Acura Inc - Service Center

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October 06, 2023

Excellent service! I live near the Fairfield dealership however I receive way better service at Columbia More

by AMCHARRISON057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Called and made an appointment for service a week in advance. Took about 5 minutes to schedule. Show up and they didn’t have me scheduled. But the man checking me in remembered doing it. I was able to g More

by MLMONK1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

Everyone was polite and the service was done quickly. My car was washed and pulled around front. More

by HAMBLIN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

The service department at Columbia Acura is professional and is the best service department in the city. More

by GREG.TASSONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hauenstein (service manager) and Jamey, Alan, and Tiffany (service team)
October 05, 2023

Austin was great. Even provided me with a loaner car because my service would take several hours. If service remains great, I’ll own another Hyundai when it’s time to More

by VALTATE85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
October 05, 2023

I absolutely love having my car serviced there with Jamie, he is a great advisor More

by DIANAGPURDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
October 05, 2023

Allen is the best! He always listens and doesn't make unnecessary recommendations. My RDX is getting up there in years but not miles and I am confident Allen and his More

by TURNEY.MIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
October 05, 2023

Best service department I have ever dealt with. Alway help me solve my issues. Jamey Moore is a top notch manager. He always looking out for me and solving many of my problems, where other dealers More

by jdsomi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Moore
October 05, 2023

Very expensive. Do not perform all the requested services. Left smudges on the interior of the car that needed to be cleaned. More

by TLXOwner4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

responsive to my questions and answered thoroughly. Waiting and restrooms were clean. Complimentary coffee and bottled water was available More

by PALLARD82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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