Columbia Acura Inc - Service Center
Cincinnati, OH
1,498 Reviews of Columbia Acura Inc - Service Center
Columbia Acura has always provide us top-notch service. They are the best in the business with customer service! Thank you for this. They are the best in the business with customer service! Thank you for this. More
great service, very professional and nice waiting room, also the service was completed in a timely manner also the service was completed in a timely manner More
Friendly and helpful genuine staff from top to bottom. Outstanding service. Answered all questions and delivered vehicle exactly on time Outstanding service. Answered all questions and delivered vehicle exactly on time More
Always gets me in for service, usually with early completion, and they do a great job! completion, and they do a great job! More
The Service Dept was very organized and did the B1 service promptly while I waited. The service representative, Allen, was very helpful and gave me great information. service promptly while I waited. The service representative, Allen, was very helpful and gave me great information. More
Due to needing 3 recalls fixed, I was told ahead of time that my visit would take time since it was more convenient for me to wait while the service was completed. The visit was approximately what they est that my visit would take time since it was more convenient for me to wait while the service was completed. The visit was approximately what they estimated. That made to visit quite doable for me. So far no problems with the service. More
Service that I came for was quick and efficient. I was recommended a host of services that are either not recommended by the manufacturer at this mileage, per the owner's manual (transmission fluid I was recommended a host of services that are either not recommended by the manufacturer at this mileage, per the owner's manual (transmission fluid flush, coolant flush), or were entirely unneeded. For example, I was recommended a front brake job due to the pads being "metal on metal". I found this hard to believe, as I hadn't even heard the wear indicators. So I jacked up the vehicle, removed the front wheels and measured the pads. Plenty of pad to go, and nowhere near "metal on metal". I get it: flushes, brake jobs, and brake services are "gravy" jobs for a tech. But sell them to me when I actually need them. Choices like these don't earn trust. More
Great Service, very friendly and professional. I found the service to be excellent and received a professional report of the work completed. I found the service to be excellent and received a professional report of the work completed. More
Used to be great, but lots of confusion & miscommunication since the remodel. Checkout ladies in office weren’t very helpful miscommunication since the remodel. Checkout ladies in office weren’t very helpful More